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Buyers can purchase fresh produce from one of six market agents by selecting items, submitting a request to a salesperson, presenting their buyer card and docket at a computer terminal, and receiving a produce removal note to collect goods.
A personalized buyer’s card allows individuals and businesses to purchase fresh produce at the Durban Fresh Produce Market. It must be applied for and collected after a two-day processing period. The card is required for all purchases.
Buyers can deposit cash or electronically transfer funds into their buyer account at the Durban Fresh Produce Market. Deposits can be made at the market’s cashiers, via Nedbank branches, or through electronic transfers with a mandatory reference to the buyer card number.
Residents or property owners can report blocked public sewers to the Water & Sanitation Unit via a toll-free number. A fault number is issued, and a field crew will be dispatched promptly to resolve the issue.
Private contractors who clean conservancy or septic tanks, or remove waste from industrial factories can apply to legally dispose of waste through eThekwini's system. The process involves contacting a local Area Office, where a Pollution Officer will assess the company and issue the required application forms.
Residents can visit any of the Sizakala Customer Service Centres located throughout the eThekwini Municipality area to receive assistance with municipal queries, including opening accounts, reporting faults, submitting forms, and lodging complaints. These centres serve as a first point of contact for council services.
Customers can pay their municipal bills using the Masterpass app on their mobile device. The service is accessible via the eThekwini Municipality app or website, which directs them to their bank’s Masterpass app.
Customers can check their current account balance through the internet. Note that the database is only updated once a month.
Residents and businesses can set up automatic monthly deductions from their bank accounts to pay municipal bills. This method is safe, convenient, and does not require manual action each month.
Customers can sign up to receive electronic notifications about their municipal accounts, helping them stay informed about balances and due dates.
Customers can pay their municipal bills using electronic transfers through their bank. The payment may take several days to be credited, so it is important to include the correct name and account number.
The municipality supports the formation of co-operatives made up of indigent people aged 12 to 35, focusing on grass cutting and cleaning projects. These co-operatives are established as part of the Poverty Alleviation Programme to create sustainable economic opportunities.
