Sizakala Customer Services

This document is a service information page on the eThekwini Municipality website describing the Sizakala Customer Services programme, which provides residents with accessible, unified, and equitable access to municipal services through a network of customer service centres across the city. It outlines the types of centres available—One-Stop-Shops, First Stop Shops, and Thongu Centres—and the range of services they offer, including account management, complaint logging, and referrals. The service is ongoing and open to all residents.