Official source
Source domain: durban.gov.za
Collected on 22 August 2026
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Masterpass Mobile Payment Facility
Customers can pay their municipal bills using the Masterpass app on their mobile device. The service is accessible via the eThekwini Municipality app or website, which directs them to their bank’s Masterpass app.
Masterpass is an online facility that allows customers to make payments from their mobile devices at their convenience. This facility is available to all eServices customers, and requires a customer to download their bank’s Masterpass app in order to “Scan to Pay”.
Places
eThekwini, KwaZulu-Natal
Reference
https://durban.gov.za/page/accounts-payments
Online Account Balance Inquiry
Customers can check their current account balance through the internet. Note that the database is only updated once a month.
Via the Internet: Query your account balance here (please note that this database is only updated once a month)
Direct Debit Payment Service
Residents and businesses can set up automatic monthly deductions from their bank accounts to pay municipal bills. This method is safe, convenient, and does not require manual action each month.
Customers can apply for a direct debit via eServices, alternately contact the Revenue Department (Tel 031 324 5000) or dborder@durban.gov.za and the application form will be provided.
Electronic Notification of Accounts
Customers can sign up to receive electronic notifications about their municipal accounts, helping them stay informed about balances and due dates.
Sign up for electronic notification of accounts here
Electronic Payment via Bank Transfer
Customers can pay their municipal bills using electronic transfers through their bank. The payment may take several days to be credited, so it is important to include the correct name and account number.
However, customers who use this payment option are reminded that payment receipt is not instantaneous, and several days delay can occur between the customer’s payment authorisation and the Department receiving the funds via the banking institution. It is absolutely vital that the customer’s name and account number are correctly included in the authorisation instructions.
