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The policy allows external travel subsistence and travel claims to be prepared for payment after the required invitation, approved claim form, attendance register and event report have been received by the Expenditure Section.
Municipal system users can submit proposed production-system customizations or modifications for review, prioritisation and approval. High- and medium-priority requests go to the ICT steering Committee, while low-priority requests may be approved by the Director of Financial Services.
An urgent system change may be requested when it must be applied immediately to keep an application or system functioning and cannot wait for the next change-control meeting. It requires approval by the system owner or, if unavailable, the systems Head of department.
Municipal users whose job roles, responsibilities or internal transfers change can have their user access changed through a supervisor-approved form and ICT ticket process.
Users can request a password reset through ICT or the head department. The reset uses the system default password, which the user must change at first logon in line with the password standards.
Access rights can be removed when a user leaves the company. HR must notify IT, and the user must complete the specified removal form for ICT processing.
Municipal customers are permitted to use and enjoy public facilities and municipal services, subject to observing the municipality’s mechanisms, processes, by-laws and other applicable legislation.
The Municipal Manager is required to provide different payment methods for municipal customers to pay amounts owed to the municipality.
Domestic consumers who do not qualify as indigent can arrange to pay municipal arrears by paying 10% of the outstanding debt plus credit-control costs, then paying the balance over a maximum period determined by the debt amount.
Government departments, schools and hospitals that are in arrears are subject to the municipality's credit-control processes.
Customers may request a copy of the Council policy before signing a service agreement, subject to paying a cost determined by Council.
The municipality provides an IT risk-management framework for identifying, assessing, managing, recording and monitoring risks, with ongoing updates and assessments during the year.
