Official source
Source domain: karoohoogland.gov.za
Collected on 16 July 2026
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Change/Modification
Municipal users whose job roles, responsibilities or internal transfers change can have their user access changed through a supervisor-approved form and ICT ticket process.
Changes in user status include changes of job roles, responsibilities and transfers within the municipality. Procedure as follows:
Reference
https://www.karoohoogland.gov.za/wp-content/uploads/2025/04/KHM-2024-2025-User-Account-Management-Policy.pdf
Parties
Applies to personnel with password-protected computer accounts on the municipality
PASSWORD RESET PROCEDURE
Users can request a password reset through ICT or the head department. The reset uses the system default password, which the user must change at first logon in line with the password standards.
• Password reset request must be forwarded to ICT or head department by user.
User Deregistration
Access rights can be removed when a user leaves the company. HR must notify IT, and the user must complete the specified removal form for ICT processing.
Access rights of users who have left the company should immediately be removed, procedure in place:
