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Karoo Hoogland Local Municipality policy

Karoo Hoogland Local MunicipalityRef: https://www.karoohoogland.gov.za/wp-content/uploads/2025/04/KHM-2023-2024-Customer-Care-Credit-Control-and-Debt-Collection-Policy-Vol.-2.pdf

Official source

Source domain: karoohoogland.gov.za

Collected on 16 July 2026

Always confirm details on the official source before acting.

What this means

This is Karoo Hoogland Municipality’s customer care, credit control and debt collection policy. It sets out duties for the Municipal Manager, customers and councillors, including billing, debt collection, payment obligations and access to municipal services. It also establishes an expectation that annual payment levels will average at least 87% and calls for customer service and administrative performance targets.

What this document offers

Read out of this document by Govermate's AI, in its own words. Each one quotes the line it came from — confirm on the official source before acting.

municipal service accessOngoing

Use and enjoy public facilities and municipal services

Municipal customers are permitted to use and enjoy public facilities and municipal services, subject to observing the municipality’s mechanisms, processes, by-laws and other applicable legislation.

Who it is for: municipal customers and service users
How to act on it: Use the municipality’s public facilities and municipal services and observe its mechanisms, processes, by-laws and other applicable legislation.

Show the line this came from

use and enjoy public facilities and municipal services.

Facts

Reference

https://www.karoohoogland.gov.za/wp-content/uploads/2025/04/KHM-2023-2024-Customer-Care-Credit-Control-and-Debt-Collection-Policy-Vol.-2.pdf

Key Takeaways

Karoo Hoogland Municipality customer care, credit control and debt collection policy
Municipal customers must pay service fees, property rates, taxes, levies and duties by the due date
Annual average payment level target of at least 87%
Municipal Manager must provide different payment methods
Customer service targets include query response time, first account delivery, reconnection time and meter-reading cycle
Karoo Hoogland Local Municipality