Document2 of 2 opportunities in this document openPolicy

Karoo Hoogland Local Municipality policy

Karoo Hoogland Local MunicipalityRef: https://www.karoohoogland.gov.za/wp-content/uploads/2025/04/KHM-2023-2024-Customer-Care-Credit-Control-and-Debt-Collection-Policy-Vol.-4.pdf

Official source

Source domain: karoohoogland.gov.za

Collected on 16 July 2026

Always confirm details on the official source before acting.

What this means

This is an extract from the Karoo Hoogland Municipality Customer Care, Credit Control and Debt Collection Policy. It sets payment arrangements for different categories of debtors in arrears, including required deposits, payments and maximum repayment periods. It also gives the Municipal Manager or CFO discretion to extend repayment periods or write off interest in appropriate cases.

What this document offers

Read out of this document by Govermate's AI, in its own words. Each one quotes the line it came from — confirm on the official source before acting.

municipal arrears payment arrangementOngoing

PAYMENT OF ARREARS (MUST SIGN AGREEMENT)

Domestic consumers who do not qualify as indigent can arrange to pay municipal arrears by paying 10% of the outstanding debt plus credit-control costs, then paying the balance over a maximum period determined by the debt amount.

Who it is for: domestic consumers not qualifying as indigent
How to act on it: Negotiate an arrangement with the municipality, sign the required agreement or acknowledgement, pay the required upfront amount and current account, and pay the balance over the applicable period.

Show the line this came from

DOMESTIC CONSUMERS NOT QUALIFYING AS INDIGENT

Facts

Reference

https://www.karoohoogland.gov.za/wp-content/uploads/2025/04/KHM-2023-2024-Customer-Care-Credit-Control-and-Debt-Collection-Policy-Vol.-4.pdf

Key Takeaways

Karoo Hoogland Municipality
Customer Care, Credit Control and Debt Collection Policy
Domestic arrears arrangements require a 10% payment plus credit-control costs
Domestic repayment periods range from 12 to 24 months depending on debt
Business, sportclub, church and guesthouse arrangements include the current account and a deposit adjusted to 3 months consumption
Municipal Manager or CFO may extend payment periods or write off interest
Government departments, schools and hospitals must follow credit control processes
Karoo Hoogland Municipality
Municipal Manager
CFO