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Beneficiaries may request the Council to install a variable flow-restricting device on their water supply to prevent consumption from exceeding the free basic water allocation. The installation is provided at no cost.
Beneficiaries are entitled to life line tariff rates for refuse removal and sewage disposal services, as determined by the Council. These services are provided at a reduced rate for indigent households.
Indigent households are entitled to a free basic water allocation per month, provided their property's municipal value is equal to or less than the threshold set by the Council. This includes free water up to a specified volume, after which normal tariffs apply.
In the absence of a Director, the Municipal Council may appoint an employee to act in that role. The appointee must have the necessary skills, expertise, and qualifications. The appointment duration is governed by the Municipal Systems Act and collective agreements.
An employee may be appointed to act as Municipal Manager in the absence of the incumbent, provided they meet required skills, expertise, and qualifications. The appointment is limited to a maximum of three months, extendable by another three months with MEC approval. The acting allowance is payable only after 10 consecutive working days and is 12% of the Municipal Manager’s total cost of employer remuneration.
Households in Mandeni Local Municipality that meet the income and property value criteria are entitled to receive free basic water, free refuse removal, and free sewage disposal services. These services are provided up to a set allocation limit, and any excess consumption is charged at the normal tariff rate.
Beneficiaries may request the Council to install a device that limits water flow to prevent consumption from exceeding the free basic water allocation. The installation is provided at no cost to the beneficiary.
The Mandeni Local Municipality will arrange a memorial service to pay last tribute to a deceased employee or councillor. The service will be held within ten working days of the death, at a suitable venue within the municipality’s jurisdiction, during normal working hours after lunch. Refreshments may be provided for family members only.
The municipality provides transport for up to 15 employees to attend a family visit before the funeral of a deceased employee or councillor. This support is intended to assist colleagues in showing condolences.
The Mandeni Local Municipality offers a Debt Relief Programme for individuals who are unable to pay their outstanding municipal accounts, particularly those in financial hardship. This programme provides a structured way to manage and reduce debts through negotiated arrangements.
The municipality provides financial and service support to poor households who are unable to afford basic municipal services such as water and electricity. This includes possible subsidies or deferred payment options.
Indigent persons who qualify may receive a set amount of water free of charge each month, as defined by the municipality's tariffs.
