Opportunities

You can receive information via postage, email, or other electronic transfer. The actual cost of these methods will be charged, and proof of payment must be submitted.

Who it is for:

requestors who prefer digital or postal delivery of records

How to act on it:

Pay actual costs for postage, email, or electronic transfer, and submit proof of payment

If a parent/payer cancels an enrolment more than 20 business days before the term start date, they will receive a refund of 50% of the enrolment fee. If cancellation occurs less than 20 business days before the term start, the refund is 25% of the enrolment fee. Cancellation applies regardless of whether initiated by the school or the parent/payer.

Who it is for:

parents or payers who have cancelled enrolment

How to act on it:

Initiate cancellation request with the school; submit documentation if required; wait for refund processing based on timing of cancellation

Parents or payers may apply for their child's enrolment at Steyn City School. Enrolment is confirmed only after credit verification (via Credit Bureau and/or current school clearance), signing of the Admission Agreement, and payment of the enrolment fee. Once confirmed, the admission date is set.

Who it is for:

parents or payers of prospective students

How to act on it:

Submit application, provide credit verification (Credit Bureau and/or current school clearance), sign the Admission Agreement, and pay the enrolment fee

If a student needs to miss school for religious reasons, prior arrangements must be made with the Executive Head (and where possible the Board). Permission, once granted, is communicated to staff and students with the reason for the religious observance.

Who it is for:

Students at Steyn City School (and their families, where relevant) who need to miss school for religious reasons

How to act on it:

Make prior arrangements with the Executive Head (and where possible the Board) for the student’s religious observance absence.

Parents or guardians may apply for an exception to the School dress code based on religion or culture. The Executive Head considers the application and motivation, and the Executive Head and the Board decide at their sole discretion whether to allow the exception.

Who it is for:

Parents or guardians of students at Steyn City School seeking a religion- or culture-based dress-code exception

How to act on it:

Submit an application and motivation to the Executive Head for an exception to the dress code based on religion or culture.

The policy provides for compassionate and appropriate follow-up for those who may have suffered abuse, including pastoral care, counselling, and support.

Who it is for:

those who may have suffered abuse

How to act on it:

The policy indicates follow-up is provided as part of the safeguarding response, including pastoral care, counselling, and support.

If you work at Steyn City School and have concerns about a child’s welfare, the policy requires you to take prompt action, share information appropriately, and ensure concerns are handled sensitively and in a timely manner, including investigation and reporting where required.

Who it is for:

everyone working in the school (members of the Board, school management, teachers, administrative staff, support staff, and children)

How to act on it:

Identify concerns, share information appropriately, and take prompt action; the policy also sets out an investigation process and guidelines for reporting requirements to Child Protection authorities and other law enforcement agencies and professional bodies.

You can pay fees by credit card by completing the payment via the speed points at the Finance Department.

Who it is for:

parents/guardians or payers making fee payments

How to act on it:

Go to the Finance Department and complete a credit card payment via the speed points; use the required payment reference.

You can choose to settle fees monthly for the current academic year by paying on or before the first day of each month over 10 months (January to October).

Who it is for:

parents/guardians or payers choosing monthly payment for the current academic year

How to act on it:

Pay monthly fees on or before the first day of each month (January to October) using one of the listed payment methods and the required payment reference.

You can pay fees using SnapScan available on the Steyn City School website.

Who it is for:

parents/guardians or payers making fee payments

How to act on it:

Use SnapScan on the Steyn City School website to make payment; ensure the payment reference is correct.

Students can raise a grievance through a step-by-step process that starts with an informal discussion, then moves to requesting support from specified school roles, and finally submitting a grievance form to the relevant Deputy Head (Preparatory School or College).

Who it is for:

students at Steyn City School (and their parent/guardian/adult details are required on the grievance form)

How to act on it:

Start with an informal discussion, then request support from the specified roles; complete the grievance form with the required details and submit it to the Deputy Head (Preparatory School) or Deputy Head (College).

Parents can apply for access through the Central Lane Gatehouse. Access is only granted on application and approval (not automatically), is only for morning access on weekdays in term time (05H30 to 08H30), and requires using the direct route to the School without accessing Steyn City facilities. Access is only granted when the easiest approach to the school is via the Central Lane Gatehouse, and it is not granted for using the Cedar Road Gatehouse to reach Central Lane as an exit.

Who it is for:

Parents who need morning access to Steyn City School via the Central Lane Gatehouse

How to act on it:

Obtain application forms from the Preparatory School Reception, submit an application for adjudication by the Executive Head and/or Commercial Manager, and wait for final approval by Steyn City Properties.