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Employers who are unable to afford the National Minimum Wage can apply for a temporary exemption, based on prescribed criteria.
The department says the booking system is offered free of charge and is accessible to all, and that no third parties are authorised to sell or allocate appointment slots.
The department states that public awareness is part of its counter-corruption and fraud prevention strategy, warning members of the public not to engage with so-called runners and agents who offer to help clients book online, jump the queue, or fast-track services for a fee.
The department states that any official found to have been involved in misconduct is investigated and referred for disciplinary action.
The department says it is rapidly and continuously expanding services into hundreds of bank branches to alleviate queues and reduce the scope for manipulation.
Municipalities receive strengthened intergovernmental support through the District Development Model (DDM), which aligns planning, budgeting and implementation across the three spheres of government to improve service-delivery capability, coordinate technical support, and address capacity weaknesses at district and metropolitan levels.
Municipal officials can follow a formal development path to acquire skills required for their roles: skills audits identify capacity gaps, which inform Personal Development Plans (PDPs); PDPs guide the municipality’s Workplace Skills Plan (WSP), aligned with the National Qualifications Framework and state-approved training programmes.
Municipalities are supported to implement the Municipal Staff Regulations, 2021, which provide a uniform framework for recruitment based on minimum competency requirements, performance management systems, professionalisation of technical and administrative functions, and structured staff development planning so municipalities appoint suitably qualified officials for critical posts.
Municipal officials can benefit from professionalisation initiatives that focus on competency assessments, leadership and management training, technical-skills enhancement, and continuous professional development to build a stable, ethical and skilled local government workforce.
Applicants seeking identity documents (Smart ID cards) can be processed at the service counter, generally within 15–30 minutes once they reach the counter, provided required documentation is complete and systems are operational.
The Department’s digital transformation strategy is expanding access by rolling out services to hundreds more bank branches across the country, including rural and underserved communities.
The Department modernises and refurbishes existing offices and rolls out Live Capture systems to improve processing efficiency and reduce turnaround times.
