What (a) specific preventative and/or enforcement measures has his department implemented to eliminate the practice of selling and/or manipulation of queue positions at Home Affairs offices and (b) actions have been taken against officials

Public awareness warnings against runners/agents offering paid queue-jumping or fast-tracking

The department states that public awareness is part of its counter-corruption and fraud prevention strategy, warning members of the public not to engage with so-called runners and agents who offer to help clients book online, jump the queue, or fast-track services for a fee.

Who it is for

members of the public who might be approached by runners and agents outside DHA offices

How to act on it

Heed the warnings and avoid so-called runners/agents offering paid assistance to book, jump the queue, or fast-track services.

Investigations and disciplinary action against officials involved in misconduct

The department states that any official found to have been involved in misconduct is investigated and referred for disciplinary action.

Who it is for

DHA officials/front-line officials (and, indirectly, members of the public affected by misconduct)

How to act on it

The department investigates and refers officials for disciplinary action when misconduct is found.

DHA service expansion into bank branches to reduce queues and manipulation

The department says it is rapidly and continuously expanding services into hundreds of bank branches to alleviate queues and reduce the scope for manipulation.

Who it is for

members of the public who use DHA services and experience queues

How to act on it

Use DHA services at participating bank branches as they are expanded.