What (a) specific preventative and/or enforcement measures has his department implemented to eliminate the practice of selling and/or manipulation of queue positions at Home Affairs offices and (b) actions have been taken against officials
Official source
Source domain: pmg.org.za
Collected on 17 June 2026
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Free online booking system (no third-party appointment-slot selling/allocating)
The department says the booking system is offered free of charge and is accessible to all, and that no third parties are authorised to sell or allocate appointment slots.
- Who it is for
- members of the public who need to make bookings/appointments at DHA service delivery points
- How to act on it
- Use the DHA booking system (online booking) directly; do not use third parties who claim they can sell or allocate appointment slots.
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In a recent media statement, the public was informed that the department is aware of individuals charging the public to make bookings on their behalf and that no third parties are authorised to sell or allocate appointment slots, and that the booking system is offered free of charge and is accessible to all.
Public awareness warnings against runners/agents offering paid queue-jumping or fast-tracking
The department states that public awareness is part of its counter-corruption and fraud prevention strategy, warning members of the public not to engage with so-called runners and agents who offer to help clients book online, jump the queue, or fast-track services for a fee.
- Who it is for
- members of the public who might be approached by runners and agents outside DHA offices
- How to act on it
- Heed the warnings and avoid so-called runners/agents offering paid assistance to book, jump the queue, or fast-track services.
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Public awareness is furthermore an integral part of the DHA Counter Corruption and Fraud Prevention Strategy whereby members of the public are warned against so-called runners and agents roaming outside DHA offices offering to assist clients to book online, jump the queue or to fast-track services for a fee.
Investigations and disciplinary action against officials involved in misconduct
The department states that any official found to have been involved in misconduct is investigated and referred for disciplinary action.
- Who it is for
- DHA officials/front-line officials (and, indirectly, members of the public affected by misconduct)
- How to act on it
- The department investigates and refers officials for disciplinary action when misconduct is found.
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Any official who is found to have been involved in any act of misconduct is investigated and referred for disciplinary action.
DHA service expansion into bank branches to reduce queues and manipulation
The department says it is rapidly and continuously expanding services into hundreds of bank branches to alleviate queues and reduce the scope for manipulation.
- Who it is for
- members of the public who use DHA services and experience queues
- How to act on it
- Use DHA services at participating bank branches as they are expanded.
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The rapid and ongoing expansion of services into hundreds of bank branches will also alleviate queues and reduce the scope for manipulation.
Facts
Reference
https://pmg.org.za/committee-question/36744/
Key Takeaways
- Title: What (a) specific preventative and/or enforcement measures has his department implemented to eliminate the practice of selling and/or manipulation of queue positions at Home Affairs offices and (b) ac
- Years: 2025, 2026
- Topics: policy, budget, report
- Text line sample: Question to the Minister of Home Affairs - NW529 | PMG Toggle navigation Committees and Meetings MPs Bills Petitions Questions and Replies C
- Document type: policy
Dates
Opening Date
2 April 2026