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The eThekwini Municipality invites private sector investors and developers to participate in large-scale spatial transformation projects that involve substantial investment, job creation, and infrastructure development across key areas in Durban.
Individuals can apply to join the Durban Municipal Thrift Fund, which allows them to save money through regular contributions. The fund is open to municipal employees and other eligible residents who meet the criteria.
Members of the Durban Municipal Thrift Fund can submit a formal request to withdraw their savings using a dedicated form and supporting documents.
The municipality runs fourteen soup kitchens across the municipal area to provide food security. Individuals can access meals through these facilities, which are part of the social intervention under the Poverty Alleviation Programme.
The Masakhane Programme encourages community members to engage with the municipality through various platforms, improving communication between government and citizens. It aims to inform communities about policies, procedures, and services, enabling better civic engagement.
The municipality supports the formation of co-operatives involving indigent individuals aged 12 to 35, focusing on grass cutting and cleaning projects. Training is provided by the Poverty Alleviation Office for both administrators and members.
Residents can check their municipal account balance online. The database used for this inquiry is updated only once a month, so the information may not reflect real-time payments.
Customers can pay their municipal bills using electronic transfers through their banking institution. However, payments may take several days to be credited, so it is crucial to include the correct customer name and account number in the transaction details to avoid delays or non-credit.
Residents and businesses can set up automatic monthly deductions from their bank accounts to pay municipal bills. This method is secure and convenient, requiring only that sufficient funds be available on the due date. Customers must apply through eServices, phone, or email to get the application form.
Customers can sign up to receive electronic notifications about their municipal accounts, helping them stay informed about balances and payment deadlines.
Customers can make payments using Masterpass, an online mobile payment system. This is accessible via the eThekwini Municipality app, where users can view their latest bill and select 'Pay Bills' to be redirected to their bank’s Masterpass app for completion.
Residents, employees, and members of the public can report incidents of fraud or corruption within the eThekwini Municipality. The service is free and available through a toll-free hotline or in person at City Hall.
