Official source
Source domain: durban.gov.za
Collected on 5 August 2026
Always confirm details on the official source before acting.
Read out of this document by Govermate's AI, in its own words. Each one quotes the line it came from — confirm on the official source before acting.
Online Account Balance Inquiry
Residents can check their municipal account balance online. The database used for this inquiry is updated only once a month, so the information may not reflect real-time payments.
Via the Internet: Query your account balance here (please note that this database is only updated once a month)
Places
eThekwini, KwaZulu-Natal
Reference
https://www.durban.gov.za/page/accounts-payments
Parties
Masterpass. It also offers tools to check account balances and sign up
Electronic Payment via Bank Transfer
Customers can pay their municipal bills using electronic transfers through their banking institution. However, payments may take several days to be credited, so it is crucial to include the correct customer name and account number in the transaction details to avoid delays or non-credit.
However, customers who use this payment option are reminded that payment receipt is not instantaneous, and several days delay can occur between the customer’s payment authorisation and the Department receiving the funds via the banking institution.
Direct Debit Payment Service
Residents and businesses can set up automatic monthly deductions from their bank accounts to pay municipal bills. This method is secure and convenient, requiring only that sufficient funds be available on the due date. Customers must apply through eServices, phone, or email to get the application form.
Customers can apply for a direct debit via eServices, alternately contact the Revenue Department (Tel 031 324 5000) or dborder@durban.gov.za and the application form will be provided.
Electronic Notification of Accounts
Customers can sign up to receive electronic notifications about their municipal accounts, helping them stay informed about balances and payment deadlines.
Sign up for electronic notification of accounts here
Masterpass Mobile Payment Facility
Customers can make payments using Masterpass, an online mobile payment system. This is accessible via the eThekwini Municipality app, where users can view their latest bill and select 'Pay Bills' to be redirected to their bank’s Masterpass app for completion.
Masterpass is also available via the eThekwini Municipality app whereby a customer can view their latest and click “Pay Bills” which will direct the customer to their bank’s Masterpass app to complete the payment.
