Opportunities
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The department says the booking system is offered free of charge and is accessible to all, and that no third parties are authorised to sell or allocate appointment slots.
- Who it is for
- members of the public who need to make bookings/appointments at DHA service delivery points
- How to act on it
- Use the DHA booking system (online booking) directly; do not use third parties who claim they can sell or allocate appointment slots.
The department states that public awareness is part of its counter-corruption and fraud prevention strategy, warning members of the public not to engage with so-called runners and agents who offer to help clients book online, jump the queue, or fast-track services for a fee.
- Who it is for
- members of the public who might be approached by runners and agents outside DHA offices
- How to act on it
- Heed the warnings and avoid so-called runners/agents offering paid assistance to book, jump the queue, or fast-track services.
The department states that any official found to have been involved in misconduct is investigated and referred for disciplinary action.
- Who it is for
- DHA officials/front-line officials (and, indirectly, members of the public affected by misconduct)
- How to act on it
- The department investigates and refers officials for disciplinary action when misconduct is found.
The department says it is rapidly and continuously expanding services into hundreds of bank branches to alleviate queues and reduce the scope for manipulation.
- Who it is for
- members of the public who use DHA services and experience queues
- How to act on it
- Use DHA services at participating bank branches as they are expanded.
Municipalities receive strengthened intergovernmental support through the District Development Model (DDM), which aligns planning, budgeting and implementation across the three spheres of government to improve service-delivery capability, coordinate technical support, and address capacity weaknesses at district and metropolitan levels.
- Who it is for
- municipalities at district and metropolitan levels, and those needing technical support to address capacity weaknesses
- How to act on it
- Use/participate in the DDM-aligned planning, budgeting and implementation processes across the three spheres of government to coordinate technical support and address capacity weaknesses.
Municipal officials can follow a formal development path to acquire skills required for their roles: skills audits identify capacity gaps, which inform Personal Development Plans (PDPs); PDPs guide the municipality’s Workplace Skills Plan (WSP), aligned with the National Qualifications Framework and state-approved training programmes.
- Who it is for
- municipal officials
- How to act on it
- Through the municipality’s skills audit and planning cycle: complete skills audits, develop PDPs, and ensure the municipality’s WSP is aligned with the National Qualifications Framework and state-approved training programmes.
Municipalities are supported to implement the Municipal Staff Regulations, 2021, which provide a uniform framework for recruitment based on minimum competency requirements, performance management systems, professionalisation of technical and administrative functions, and structured staff development planning so municipalities appoint suitably qualified officials for critical posts.
- Who it is for
- municipalities and municipal officials (for recruitment, performance management, professionalisation and staff development)
- How to act on it
- Implement the Municipal Staff Regulations, 2021 within the municipality’s recruitment, performance management, professionalisation and staff development planning processes.
Municipal officials can benefit from professionalisation initiatives that focus on competency assessments, leadership and management training, technical-skills enhancement, and continuous professional development to build a stable, ethical and skilled local government workforce.
- Who it is for
- municipal officials
- How to act on it
- Participate in the professionalisation initiatives (competency assessments, leadership and management training, technical-skills enhancement, and continuous professional development) advanced by the Department with partner bodies.
Applicants seeking identity documents (Smart ID cards) can be processed at the service counter, generally within 15–30 minutes once they reach the counter, provided required documentation is complete and systems are operational.
- Who it is for
- applicants seeking identity documents (Smart ID cards)
- How to act on it
- Go to a Home Affairs service counter and submit a complete application when systems are operational.
The Department’s digital transformation strategy is expanding access by rolling out services to hundreds more bank branches across the country, including rural and underserved communities.
- Who it is for
- people in rural and underserved communities who can access Home Affairs services via bank branches
- How to act on it
- Access Home Affairs services at participating bank branches as they are rolled out.
The Department modernises and refurbishes existing offices and rolls out Live Capture systems to improve processing efficiency and reduce turnaround times.
- Who it is for
- users of existing Home Affairs offices (especially in under-served communities)
- How to act on it
- Use the modernised/refurbished Home Affairs offices where Live Capture systems have been rolled out.
The Department uses queue management interventions and online booking systems aimed at reducing long queues and improving service planning.
- Who it is for
- service users experiencing long queues at Home Affairs offices (especially in under-served communities)
- How to act on it
- Use the Department’s online booking systems (and related queue management interventions) to plan service attendance and reduce waiting.