(a) What percentage of the total claims were processed manually due to uFiling system failures in Quarter 3, (b) what was the average delay in days for the specified claims and (c) by what date will the system be fully stabilised to ensure
Official source
Source domain: pmg.org.za
Collected on 17 June 2026
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UIF Online / Internal Claims Receiving System (ICRS) for submitting and processing claims
The UIF Online system lets clients submit applications and upload supporting documents from anywhere, at any time, and the claims lifecycle can include SMS communication. Claim processing occurs via the operational system whether claims are submitted online or manually (manual processes are restricted to receiving).
- Who it is for
- clients submitting UIF claims and supporting documents
- How to act on it
- Use UIF Online to submit applications and upload supporting documents from anywhere at any time; alternatively, submit claims via walk-ins at Labour Centres where manual processes are restricted to receiving claims.
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The UIF Online system allows clients to submit applications and upload supporting documents from anywhere, at any time.
Facts
Reference
https://pmg.org.za/committee-question/36730/
Key Takeaways
- Title: (a) What percentage of the total claims were processed manually due to uFiling system failures in Quarter 3, (b) what was the average delay in days for the specified claims and (c) by what date will t
- Years: 2025, 2026
- Topics: policy, budget, employment, report
- Text line sample: Question to the Minister of Employment and Labour - NW1869 | PMG Toggle navigation Committees and Meetings MPs Bills Petitions Questions and
- Document type: policy
Dates
Opening Date
1 April 2026