(a) What percentage of the total claims were processed manually due to uFiling system failures in Quarter 3, (b) what was the average delay in days for the specified claims and (c) by what date will the system be fully stabilised to ensure

UIF Online / Internal Claims Receiving System (ICRS) for submitting and processing claims

The UIF Online system lets clients submit applications and upload supporting documents from anywhere, at any time, and the claims lifecycle can include SMS communication. Claim processing occurs via the operational system whether claims are submitted online or manually (manual processes are restricted to receiving).

Who it is for

clients submitting UIF claims and supporting documents

How to act on it

Use UIF Online to submit applications and upload supporting documents from anywhere at any time; alternatively, submit claims via walk-ins at Labour Centres where manual processes are restricted to receiving claims.