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You can terminate your existing electricity connection if you are no longer residing in eThekwini. This can be done at any Customer Service Centre or by emailing revlineterms@durban.gov.za. You must submit a termination request, copy of the property owner’s ID, a signed letter from an attorney confirming the transfer, and your contact details.
If the property owner has passed away, the account can be transferred to the estate and then to the beneficiary. You must obtain a Letter of Authority or Executorship from the Master of the High Court and take it to Revenue Billing (Treasury) or a nearby Sizakala Centre to initiate the transfer.
If you are moving to a different part of eThekwini, you can register a new electricity connection at your nearest Sizakala Centre. You must bring your ID, transfer documents, or a letter from an attorney confirming the transfer, and pay a deposit based on the connection size and usage pattern.
A public participation initiative that strengthens communication between the municipality and citizens, encouraging community engagement through outreach and interaction with elected representatives.
The municipality operates 14 soup kitchens across the municipal area to provide food assistance to those in need. These are part of the social intervention component of the Poverty Alleviation Programme.
The municipality supports the formation of co-operatives composed of indigent individuals aged 12 to 35, focusing on grass cutting and cleaning projects. These co-operatives receive training from the Poverty Alleviation Office to manage their operations.
Residents and visitors can contact the police 24/7 using the national emergency number 10111 for immediate assistance in urgent situations.
The Ethekwini Metropolitan Municipality provides 24/7 emergency response services for fires, disasters, and police emergencies. Residents and visitors can call the emergency number to report incidents and receive immediate assistance.
A series of videos produced by the Ethekwini Metropolitan Municipality that guide the city's growth towards a sustainable future. These videos are available to the public for viewing and learning about environmental and urban sustainability initiatives in Durban.
Individuals and organisations can access online submission portals related to spatial planning, land use management, and environmental regulations.
Residents and visitors can provide feedback on the services and operations of the Ethekwini Metropolitan Municipality through an online form.
Members of the public can download copies of building plans related to development projects managed by the department.
