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The CSOS provides downloadable forms for various processes, including complaint submissions, appeals, and applications related to community scheme governance and disputes.
The public can sign up to receive regular updates from the CSOS about new policies, adjudication decisions, events, and legislative changes affecting community schemes.
Individuals or entities involved in disputes within community schemes can submit a formal complaint through the CSOS platform. This includes issues related to governance, financial management, or breaches of regulations in sectional title schemes.
The public can view and download official adjudication orders issued by the CSOS in relation to disputes within community schemes. These are binding decisions made by the ombud service.
You can lodge a dispute with CSOS by completing the dispute application form and submitting it via CSOS Connect or other contact methods. This service helps resolve conflicts between parties within community schemes.
You can check and pay your scheme’s CSOS levies by emailing or calling CSOS. Ensuring timely payment keeps your scheme compliant with legal requirements.
You can report fraud or corruption related to community schemes through the CSOS Fraud hotline or other designated channels, including the National Anti-Corruption Hotline and Corruption Watch.
You can register your community scheme online through CSOS Connect. Registration is mandatory, as unregistered schemes are breaking the law.
This form allows individuals involved in community scheme disputes or CSOS adjudication processes to formally request changes to their personal or party details. It is used when updating information such as names, addresses, or contact details within an ongoing case or complaint.
This form allows community schemes to formally notify the Community Schemes Ombud Service of any changes to their rules. It is used to ensure transparency and compliance with legal requirements when amending internal governance rules.
You can now submit a dispute related to a community scheme through the CSOS Connect platform. This allows you to track your case in real time and ensures faster processing. All new disputes must be submitted this way starting 1 April 2026.
Individuals or entities involved in a community scheme can apply for dispute resolution through the Community Schemes Ombud Service (CSOS) when they have unresolved disputes with their association or executive committee. The application must include details of the relief sought, grounds for the application, and evidence that internal dispute resolution was attempted. Applicants must submit the completed form and supporting documents via email to the region-specific CSOS inbox.
