Opportunities
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Johannesburg Water provides call centre phone numbers for contacting the utility.
- Who it is for:
- customers and stakeholders needing to contact Johannesburg Water
- How to act on it:
- Call the call centre numbers listed on the page.
A way to log water-related incidents by emailing the fault email address provided on the page.
- Who it is for:
- members of the public who need to log water-related incidents
- How to act on it:
- Email fault@jwater.co.za for logging water related incidents only.
You can log water-related incidents by emailing Johannesburg Water at the fault@jwater.co.za address.
- Who it is for:
- People needing to report water-related incidents to Johannesburg Water
- How to act on it:
- Email fault@jwater.co.za for logging water related incidents only.
A downloadable document for the Credit Control Process is offered via the 'Download Now!' prompt on the page.
- Who it is for:
- people who need information about the credit control process
- How to act on it:
- Click 'Download Now!' for the 'Credit Control Process'.
A way to log water-related incidents by emailing the Johannesburg Water fault email address.
- Who it is for:
- members of the public needing to log water-related incidents
- How to act on it:
- Send an email to fault@jwater.co.za for logging water related incidents only.
A way to contact Johannesburg Water’s call centre for assistance related to faults/incidents.
- Who it is for:
- members of the public who need to contact Johannesburg Water’s call centre
- How to act on it:
- Call the Johannesburg Water call centre numbers listed on the page.
Download the 'Credit Control Process' document from the Johannesburg Water website.
- Who it is for:
- customers who need information about credit control
- How to act on it:
- Go to the Johannesburg Water website and use the 'Download Now!' link for 'Credit Control Process'.
Log water-related incidents by emailing fault@jwater.co.za (the page says to use this email for water-related incidents only).
- Who it is for:
- members of the public needing to report water-related incidents
- How to act on it:
- Email fault@jwater.co.za for logging water related incidents only.
A 'Credit Control Process' document/download available from the page.
- Who it is for:
- Johannesburg Water customers needing credit control information
- How to act on it:
- Use the 'Download Now!' / 'Download Document' area and select the 'Credit Control Process' item.
The page provides an email address for logging water-related incidents.
- Who it is for:
- members of the public who need to log water-related incidents
- How to act on it:
- Email fault@jwater.co.za to log water-related incidents.
Find information about Johannesburg Water’s Active Leak Detection Programme.
- Who it is for:
- members of the public interested in water leak detection programmes
- How to act on it:
- Use the “Active Leak Detection Programme” link in the page’s navigation.
Download a document from the page, including guidance to view a municipal statement online.
- Who it is for:
- customers who need to download documents and/or view their municipal statement online
- How to act on it:
- Use the “Download Now!” / “Download Document” section and follow the “Guide to view your municipal statement online” link.