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Rand Water makes weekly meter-reading information for Johannesburg Water, Ekurhuleni and Tshwane available, including daily volumes and comparisons with permanent and temporary licence targets.
If you have a complaint about water quality, Rand Water commits to responding within 24 hours and sending a confirmation message once the issue is resolved.
You can obtain monthly reports on water quality compliance as required by the Bulk Water Supply Contract, ensuring transparency in water safety standards.
You will receive the monthly meter reading schedule at the beginning of each financial year, allowing you to plan and verify readings.
You can participate in monthly meetings hosted by Rand Water to discuss industry best practices and stay informed about recent developments in water services delivery.
If you submit a query about your account, Rand Water will respond in writing within three days of receiving your request.
If maintenance work is planned, you will receive at least 21 days' notice of the expected duration of any water supply interruption.
In case of emergencies or failures, Rand Water will respond according to the terms of the Bulk Water Supply Contract.
You can view and access your water invoice by the 10th day of every month, ensuring timely billing and financial planning.
You can reach out to your dedicated Account Executive 24 hours a day via telephone for personalized support and assistance with your water account or service issues.
You can access Rand Water's Customer Service Centre 24 hours a day via telephone or email to get help with your water service inquiries. The CSC aims to resolve 85% of customer requests and enquiries on the first contact within one day.
This is an active Rand Water procurement notice for an open Request for Quotation. It seeks electrical services to assess lightning and earthing protection at various Rand Water Booster stations, with quotations due by 2026-10-02T16:00:00Z.
