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You can download official complaint forms in both PDF and Word formats to use when lodging a formal complaint with the Office of the FAIS Ombud.
You can check the status of your submitted complaint with the Office of the FAIS Ombud using the online tool on their website. Enter your reference number to view updates.
You can lodge a complaint with the Office of the FAIS Ombud if you have a dispute with a financial service provider, including medical aid schemes. You will need to download and complete a complaint form, then submit it via email or through the online portal.
You can join the Ombud’s mailing list to receive regular updates on publications, events, and new initiatives related to financial services regulation.
The Office of the FAIS Ombud offers career opportunities, including a graduate trainee programme, for individuals interested in working in financial services regulation.
If you witness or suspect fraud, theft, corruption, or misconduct in financial services, you can report it through dedicated hotlines provided by Whistle Blowers or KPMG Fair Call.
This is an active open tender issued by the Office of the Ombud for Financial Service Providers. It seeks support and maintenance for a CRM Microsoft Dynamic 365 system and Azure Blob Storage, with bids closing on 2026-10-12 at 11:00 UTC. A non-compulsory briefing session is scheduled for 2026-09-17.
