Official source
Source domain: faisombud.co.za
Collected on 9 July 2026
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Download complaint forms
You can download official complaint forms in both PDF and Word formats to use when lodging a formal complaint with the Office of the FAIS Ombud.
Download Complaint Forms Complaint form (pdf) Complaint form (word)
Reference
https://www.faisombud.co.za/the-office-of-the-fais-ombud-and-the-investigation-of-medical-aid-complaints/
Check complaint status
You can check the status of your submitted complaint with the Office of the FAIS Ombud using the online tool on their website. Enter your reference number to view updates.
Check Complaint Status
Lodge a complaint
You can lodge a complaint with the Office of the FAIS Ombud if you have a dispute with a financial service provider, including medical aid schemes. You will need to download and complete a complaint form, then submit it via email or through the online portal.
Lodge a Complaint info@faisombud.co.za
Subscribe to newsletter
You can join the Ombud’s mailing list to receive regular updates on publications, events, and new initiatives related to financial services regulation.
Join our mailing list. Don't miss out on this fantastic opportunity to be a part of our thriving community! Subscribe for newsletter
Apply for a career with the Ombud
The Office of the FAIS Ombud offers career opportunities, including a graduate trainee programme, for individuals interested in working in financial services regulation.
Careers Graduate trainee programme
Report fraud, theft, corruption or misconduct
If you witness or suspect fraud, theft, corruption, or misconduct in financial services, you can report it through dedicated hotlines provided by Whistle Blowers or KPMG Fair Call.
Report any incidents of fraud theft, corruption or misconduct to Whistle Blowers. 0800 114 014 Report any incidents of fraud theft, corruption or misconduct to KPMG Fair Call. 0800 114 014
