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If you are a member on Tanzanite One, you can access private healthcare through the GEMS network, including private hospital care for emergencies and PMB conditions, and out-of-hospital everyday benefits such as unlimited GP/FP and nurse consultations (with pre-authorisation after the 8th consultation) and ongoing chronic care.

Who it is for
members on Tanzanite One
How to act on it
Use the GEMS network of providers for in-hospital and out-of-hospital care; for everyday care after the 8th GP/nurse consultation, ensure pre-authorisation is obtained; for PMB requirements, contact GEMS or consult the Scheme Rules and brochures or ask your network doctor/provider.

For medical emergencies, the document instructs you to go to the nearest hospital or call 0800 44 4367 for an ambulance, and it states that GEMS will assess information from the doctor and hospital to decide what to pay and what further treatment to authorise.

Who it is for
members needing emergency medical care
How to act on it
In an emergency, go to the nearest hospital or call 0800 44 4367 for an ambulance; ensure the doctor and hospital provide information (e.g., diagnosis) to GEMS.

Qualifying public service employees on salary levels 1–5 may receive up to a 100% employer subsidy for Tanzanite One.

Who it is for
qualifying public service employees on salary levels 1–5
How to act on it
Be a qualifying public service employee on salary levels 1–5 to receive the employer subsidy (the document does not describe an application/claim process).

Tanzanite One provides ongoing care for chronic conditions such as asthma, high blood pressure, diabetes and HIV, and includes prescribed chronic medication for registered chronic conditions.

Who it is for
Members on Tanzanite One with registered chronic conditions
How to act on it
Ensure your chronic conditions are registered with GEMS to receive ongoing care and prescribed chronic medication.

Tanzanite One provides unlimited General Practitioner (GP) and nurse consultations, but pre-authorisation is needed after the 8th consultation.

Who it is for
Members on Tanzanite One
How to act on it
Attend GP/FP and nurse consultations; obtain pre-authorisation after the 8th consultation.

Tanzanite One includes PMBs, which cover serious, life-threatening and chronic conditions with specific appropriate treatment, including emergency medical conditions (such as heart attacks, strokes, appendicitis, severe trauma and severe infections) and serious complications of chronic conditions (such as diabetes, heart disease, high blood pressure, asthma and HIV).

Who it is for
Members on Tanzanite One needing PMB conditions/treatment
How to act on it
Access PMB treatment through the GEMS network and follow PMB requirements by contacting GEMS, reading the Scheme Rules and brochures, or asking your network doctor or provider.

For life-threatening emergencies, members will be taken to the nearest hospital to receive urgent care and stabilisation to ensure health and safety are not compromised.

Who it is for
Members on Tanzanite One in life-threatening emergencies
How to act on it
In a life-threatening emergency, you will be taken to the nearest hospital for urgent care and stabilisation.

Members on Tanzanite One continue to have access to private healthcare through the GEMS network of providers, including emergency services and private hospital admission for medical emergencies and PMB conditions, as well as out-of-hospital benefits like unlimited GP/FP and nurse consultations, specialist consultations when referred, chronic and acute medication, and everyday benefits such as maternity, dental, optometry, and home-based nursing.

Who it is for
GEMS members on Tanzanite One
How to act on it
Use the GEMS network of providers for private in-hospital and out-of-hospital care; for more information contact the GEMS Toll-Free Call Centre or a Client Liaison Officer (CLO) or your nearest Walk-In Centre.

GEMS members can file their tax returns for the 2026 tax season using a tax certificate that summarises healthcare expenditure and includes claims paid and contributions received for the period 01 March 2025 to 28 February 2026. If you have not received the certificate by email, you may request and get it using the USSD, IVR, or the GEMS Member App or Portal.

Who it is for
GEMS members who need a tax certificate for SARS submission for the 2026 tax season
How to act on it
Request and get the tax certificate using the USSD, IVR, or the GEMS Member App or Portal.

GEMS invites qualifying public service employees to join its medical scheme for 2026 and access its benefit options and wellness support, subject to eligibility rules.

Who it is for
qualifying public service employees who work at entities listed in the Public Service Act schedules 1-3 and approved employer groups
How to act on it
Join GEMS by following the brochure’s guidance for qualifying public service employees; the brochure also reminds you that you cannot be a member or registered dependant of more than one medical scheme at the same time.

The brochure states that GEMS offers five healthcare benefit options (Tanzanite One, Beryl, Ruby, Emerald, and Ony) and one efficiency discount benefit option (EVO) for government employees.

Who it is for
qualifying public service employees who join/are members of GEMS
How to act on it
Choose one of the GEMS benefit options (Tanzanite One, Beryl, Ruby, Emerald, Ony) or the EVO efficiency discount option as part of membership/benefit selection.