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Individuals can submit proposed changes to the municipality's systems for prioritisation and approval. High- and medium-priority requests go to the ICT steering Committee, while low-priority requests may be approved by the Director of Financial Services.
An emergency change may be requested when an application or system must be changed immediately to continue functioning and cannot wait for the next change control meeting. It requires approval from the system owner or, if unavailable, the system owner's Head of department.
Karoo Hoogland Local Municipality makes this 2024/2025 policy available as a framework for governing municipal ICT, aligning ICT with municipal plans and strategic goals, and improving ICT service delivery.
The municipality provides and maintains suitable payment facilities that are accessible to all users.
With the customer's consent, the municipality may approach the customer's employer to secure a debit or stop order arrangement and may provide special incentives.
Customers may ask the municipality to verify their meter readings and the meter's accuracy within reason.
The municipal accounting officer can report an alleged contravention involving an inducement, reward, gift, favour or hospitality to the National Treasury for consideration of possible prohibition from doing business with the public sector.
Municipality staff can report an offer of a reward, gift or favour that would breach the Code of Conduct to a superior official.
The policy provides a municipal procedure for reporting fraud and corruption incidents and resolving them.
Karoo Hoogland Local Municipality makes its consequence-management policy available for councillors and employees to use when managing transgressions, including financial misconduct and offences.
Karoo Hoogland Municipality makes its 2024/2025 customer care, credit control and debt collection policies available as a public document outlining the rights and obligations of the parties concerned.
The municipality makes commonage land available to empower emerging and small-scale farmers, alleviate poverty among women and poor residents including youth and persons with disabilities, and support local economic development and land reform.
