Official source
Source domain: karoohoogland.gov.za
Collected on 16 July 2026
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Payment facilities and methods
The municipality provides and maintains suitable payment facilities that are accessible to all users.
The municipality will operate and maintain suitable payment facilities, and which facilities will be accessible to all users.
Reference
https://www.karoohoogland.gov.za/wp-content/uploads/2025/04/KHM-2024-2025-Customer-Care-Credit-Control-and-Debt-Collection-Policy-Vol.-3.pdf
debit or stop order arrangement
With the customer's consent, the municipality may approach the customer's employer to secure a debit or stop order arrangement and may provide special incentives.
The municipality may in terms of section 103 of the Systems Act, with the consent of a customer, approach an employer to secure a debit or stop order arrangement.
Appeal to the Municipal Manager or his delegation
A customer may appeal a finding by the municipality or its authorised agent concerning the required interim payment. The appeal must be lodged within 21 days after notification and must give reasons, with any required security for testing a measuring device.
A customer may appeal to the Municipal Manager or his delegation against the finding of the municipality or its authorised agent in terms of 5.6.2.
Verification of meter readings and accuracy
Customers may ask the municipality to verify their meter readings and the meter's accuracy within reason.
Customers are entitled to request verification of meter readings and accuracy within reason.
