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A daily update on the water supply system status is provided via the page.
- Who it is for
- members of the public seeking daily water supply system status information
- How to act on it
- Use the 'Daily water supply system status update' link/section on the Johannesburg Water website.
A guide is available to help users view their municipal statement online.
- Who it is for
- customers who want to view their municipal statement online
- How to act on it
- Select 'Guide to view your municipal statement online' and follow the 'Learn More' link on the Johannesburg Water website.
Johannesburg Water provides a way to log water-related incidents by emailing the fault email address listed on the page.
- Who it is for
- people who need to log water-related incidents
- How to act on it
- Email fault@jwater.co.za for logging water related incidents only.
Johannesburg Water provides a linked “Credit Control Process” document/page for understanding its credit control process.
- Who it is for
- customers needing information about credit control
- How to act on it
- Use the “Credit Control Process” link on the Johannesburg Water website.
Johannesburg Water provides a linked guide explaining how to view a municipal statement online.
- Who it is for
- customers who want to view their municipal statement online
- How to act on it
- Use the “Guide to view your municipal statement online” link on the Johannesburg Water website.
Johannesburg Water provides information (via a linked page) about the City of Johannesburg Expanded Social Package for customers with prepaid water meters.
- Who it is for
- customers with prepaid water meters
- How to act on it
- Use the “Learn More” link for “COJ EXPANDED SOCIAL PACKAGE FOR CUSTOMERS WITH PREPAID WATER METERS” on the Johannesburg Water website.
Johannesburg Water provides a linked “Daily water supply system status update” page so the public can check daily water supply system status.
- Who it is for
- members of the public seeking daily water supply system status
- How to act on it
- Use the “Daily water supply system status update” link on the Johannesburg Water website.
An anonymous tip-offs phone number is provided for reporting.
- Who it is for
- members of the public who want to report anonymously
- How to act on it
- Call the tip-offs anonymous number listed on the page.
You can log water-related incidents by emailing Johannesburg Water at fault@jwater.co.za.
- Who it is for
- customers and members of the public who need to report water-related incidents
- How to act on it
- Email fault@jwater.co.za with the water-related incident (and use this email only for water-related incidents).
A daily update on the water supply system status is provided for people to stay informed.
- Who it is for
- members of the public who want to stay up-to-date with water supply system status
- How to act on it
- Use the page link/section titled “Daily water supply system status update”.
Johannesburg Water provides information (via a 'Learn More' link) about the COJ Expanded Social Package for customers with prepaid water meters.
- Who it is for
- customers with prepaid water meters
- How to act on it
- Use the 'Learn More' link for COJ EXPANDED SOCIAL PACKAGE FOR CUSTOMERS WITH PREPAID WATER METERS on the Johannesburg Water website.
Johannesburg Water provides an anonymous tip-offs phone number.
- Who it is for
- anyone wishing to submit anonymous tip-offs
- How to act on it
- Call the anonymous tip-offs number listed on the Johannesburg Water website.