Opportunities
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Citizens can log a service request or complaint in the app by selecting Service, choosing the + sign, entering/selecting an address (GPS or manual), selecting service type and complaint type, providing details (and a picture if available), and submitting. After submission, they receive a unique complaint number.
- Who it is for:
- citizens/residents who want to submit complaints or service requests to the municipality
- How to act on it:
- In the app: click on Service, click on the + sign, select GPS address or manually enter the address, pick the location, select Service Type, select Complaint Type, provide details (and a picture if available), then submit.
Citizens can register in the Collab Citizen App by providing their personal details and agreeing to the terms and conditions, after which they can begin using the app’s features.
- Who it is for:
- citizens/residents who want to use the Collab Citizen App
- How to act on it:
- In the app, follow Step 2 – Register as a Citizen and enter the required information.
Once the municipality processes a submitted complaint, the citizen receives a notification confirming completion and is given the opportunity to evaluate how effectively the complaint was addressed.
- Who it is for:
- citizens/residents whose complaints have been processed by the municipality
- How to act on it:
- Use the app to receive the completion notification and then provide an evaluation when prompted.
After a complaint/service request is submitted, citizens can track its status in the app by going to the 'Service Request' section and selecting 'My List'.
- Who it is for:
- citizens/residents who have submitted a complaint or service request
- How to act on it:
- In the app, access the 'Service Request' section and select 'My List'.
If you are unable to write but want to make an input on the rezoning proposal, you can visit the Municipal offices where an official will assist with transcription.
- Who it is for:
- people who are unable to write but would like to make an input
- How to act on it:
- Visit the aforementioned Municipal offices and ask an official to assist with transcription
People who are unable to write, but who would like to make an input, are invited to visit the municipal offices where an official will assist with transcription.
- Who it is for:
- persons who are unable to write, but who would like to make an input
- How to act on it:
- Visit the aforementioned Municipal offices to have an official assist with transcription.
Swellendam Municipality’s Incentives Policy provides a framework for offering incentives and information to encourage and support residential, commercial, industrial and business development within the Swellendam Municipal Area, including incentives intended to foster economic participation through sustainable employment creation.
- Who it is for:
- investors, developers and businesses seeking to invest and develop within the Swellendam Municipal Area
- How to act on it:
- Use the incentive framework and its eligibility criteria and incentive management procedures to access incentives offered by Swellendam Municipality (the document sets out the framework but the specific application steps are not included in the provided text).