Official source
Source domain: swellendam.gov.za
Collected on 25 June 2026
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Submit a service request or complaint via the app
Citizens can log a service request or complaint in the app by selecting Service, choosing the + sign, entering/selecting an address (GPS or manual), selecting service type and complaint type, providing details (and a picture if available), and submitting. After submission, they receive a unique complaint number.
Reference
https://www.swellendam.gov.za/wp-content/uploads/2026/03/Media-Release-Collab-Citizen-App-ENG.pdf
To log a service request or a complaint, please follow these steps: Step 1 – Click on Service Step 2 – Click on the + sign
Register as a Citizen on the Collab Citizen App
Citizens can register in the Collab Citizen App by providing their personal details and agreeing to the terms and conditions, after which they can begin using the app’s features.
Step 2 – Register as a Citizen. To register, you need the following information:
Receive completion notification and evaluate complaint handling
Once the municipality processes a submitted complaint, the citizen receives a notification confirming completion and is given the opportunity to evaluate how effectively the complaint was addressed.
After a complaint is submitted and processed by the municipality, the citizen will receive a notification confirming the completion of the request. Subsequently, the citizen will have the opportunity to evaluate how effectively the complaint was addressed.
Track the status of a complaint/service request
After a complaint/service request is submitted, citizens can track its status in the app by going to the 'Service Request' section and selecting 'My List'.
You can track the status of your complaint or service request by accessing the 'Service Request' section and selecting 'My List'.
Download and use the Collab Citizen App (replacing the Link App)
Residents can download the Collab Citizen App to access news and notifications, report and track service requests, and access emergency contacts, as a replacement for the former Link App for submitting complaints.
Residents may download the application via Google Play, Huawei AppGallery, and the App Store.
