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The municipality makes participation in its performance management process available to the community, including helping identify performance indicators, set targets and review monitoring, measurement and evaluation results.
Approved indigent household consumers may have the interest on their arrear amount considered for write-off after approval for registration as an indigent household consumer.
Persons aggrieved by decisions or actions taken in implementing the municipality's supply chain management system may lodge a written objection or complaint within 14 days.
The policy provides a route for disputes, objections, complaints and queries to be addressed by an appointed independent and impartial person, with escalation to the relevant provincial treasury after 60 days and to the National Treasury if necessary.
Bidders and members of the public may request that the names of bidders who submitted bids on time be read out and, where practical, their total bidding prices. The bid register must be available for public inspection, and register entries and bid results must be published on the municipality's website.
Karoo Hoogland Municipality makes its fraud prevention policy available for people to consult and use in relation to fraud, corruption, economic crime, dishonesty, reporting incidents, whistle-blower protection and related misconduct controls.
The municipality makes its approved SDBIP available to the public after the Mayor approves it.
Copies of the approved budget and related documentation can be provided to another organ of state when that organ requests them.
For qualifying capital projects individually approved by council, the municipality makes public the approval resolution together with the project's nature, location and total projected cost.
Municipal officials can report suspected irregular or fruitless and wasteful expenditure in writing to the Accounting Officer or a delegate. The report is recorded in a register and investigated.
Refuse removal is covered by the municipality's tariff structures and refuse tariff policy.
Electricity is covered by the municipality's tariff structures and electricity tariff policy.
