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Individuals with a criminal conviction over 10 years old may apply to have their record expunged if they were not sentenced to direct imprisonment (except for periodic imprisonment or correctional supervision), have no subsequent convictions in the past 10 years, and meet other criteria such as being convicted of a lesser serious crime, a politically motivated crime, or one based on race. The application must be submitted using Form A or Form B.
If you disagree with information in your credit record, you can submit a dispute to have it corrected. The correction must be made within 30 days of filing, and you can get additional free copies to verify the changes.
You can obtain a free copy of your credit record once every year from a credit bureau. This allows you to check your credit history and ensure it is accurate.
Legal Aid South Africa offers professional legal advice and representation to individuals who cannot afford legal services, particularly supporting vulnerable groups such as women, children, the elderly, disabled, and the rural poor.
Individuals can lodge a complaint through Legal Aid South Africa's dedicated contact channels, including the Fraud and Ethics Hotline.
If you are treated differently from other customers, such as being asked to pay a deposit while others are not, you have the right to demand equal treatment. If the business refuses, you can file a complaint with your provincial Consumer Affairs Office or the National Consumer Commission.
If a salesperson contacts you repeatedly, including late at night or on weekends, you can ask them to stop contacting you, request removal from their contact list, block further messages by replying with 'STOP', and inform them they are only allowed to contact you with consent.
If your ID book has been lost, stolen, or damaged, you can apply for a replacement by completing Form BI-9, attaching additional documents if needed, and paying the required fee.
If your ID book is lost, stolen, or damaged, you can request a Temporary Identification Certificate (TIC) at any Department of Home Affairs office, which requires fingerprint verification.
Women who wish to apply for a new ID under one of their previous surnames can do so by providing documentary proof of entitlement (such as a birth or marriage certificate), completing Form BI-9, and paying the required fee.
If you are married and wish to change your surname to that of your spouse, you can apply for a new ID book by submitting a copy of your marriage certificate, completing Form BI-9, and paying the required fee.
If your Identity Document contains incorrect personal information, you can apply to have it corrected and replaced free of charge by the Department of Home Affairs. You must submit completed BI-9 and BI-309 forms, proof of the correct information (such as a birth certificate), and two identical colour photographs (unless applying at a smartcard office, where photos are not required).
