Opportunities
Browse government tenders, quotations, vacancies and documents across South Africa.
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The department says it is rapidly and continuously expanding services into hundreds of bank branches to alleviate queues and reduce the scope for manipulation.
- Who it is for:
- members of the public who use DHA services and experience queues
- How to act on it:
- Use DHA services at participating bank branches as they are expanded.
Municipalities receive strengthened intergovernmental support through the District Development Model (DDM), which aligns planning, budgeting and implementation across the three spheres of government to improve service-delivery capability, coordinate technical support, and address capacity weaknesses at district and metropolitan levels.
- Who it is for:
- municipalities at district and metropolitan levels, and those needing technical support to address capacity weaknesses
- How to act on it:
- Use/participate in the DDM-aligned planning, budgeting and implementation processes across the three spheres of government to coordinate technical support and address capacity weaknesses.
Municipal officials can follow a formal development path to acquire skills required for their roles: skills audits identify capacity gaps, which inform Personal Development Plans (PDPs); PDPs guide the municipality’s Workplace Skills Plan (WSP), aligned with the National Qualifications Framework and state-approved training programmes.
- Who it is for:
- municipal officials
- How to act on it:
- Through the municipality’s skills audit and planning cycle: complete skills audits, develop PDPs, and ensure the municipality’s WSP is aligned with the National Qualifications Framework and state-approved training programmes.
Municipalities are supported to implement the Municipal Staff Regulations, 2021, which provide a uniform framework for recruitment based on minimum competency requirements, performance management systems, professionalisation of technical and administrative functions, and structured staff development planning so municipalities appoint suitably qualified officials for critical posts.
- Who it is for:
- municipalities and municipal officials (for recruitment, performance management, professionalisation and staff development)
- How to act on it:
- Implement the Municipal Staff Regulations, 2021 within the municipality’s recruitment, performance management, professionalisation and staff development planning processes.
Municipal officials can benefit from professionalisation initiatives that focus on competency assessments, leadership and management training, technical-skills enhancement, and continuous professional development to build a stable, ethical and skilled local government workforce.
- Who it is for:
- municipal officials
- How to act on it:
- Participate in the professionalisation initiatives (competency assessments, leadership and management training, technical-skills enhancement, and continuous professional development) advanced by the Department with partner bodies.
Applicants seeking identity documents (Smart ID cards) can be processed at the service counter, generally within 15–30 minutes once they reach the counter, provided required documentation is complete and systems are operational.
- Who it is for:
- applicants seeking identity documents (Smart ID cards)
- How to act on it:
- Go to a Home Affairs service counter and submit a complete application when systems are operational.
The Department’s digital transformation strategy is expanding access by rolling out services to hundreds more bank branches across the country, including rural and underserved communities.
- Who it is for:
- people in rural and underserved communities who can access Home Affairs services via bank branches
- How to act on it:
- Access Home Affairs services at participating bank branches as they are rolled out.
The Department modernises and refurbishes existing offices and rolls out Live Capture systems to improve processing efficiency and reduce turnaround times.
- Who it is for:
- users of existing Home Affairs offices (especially in under-served communities)
- How to act on it:
- Use the modernised/refurbished Home Affairs offices where Live Capture systems have been rolled out.
The Department uses queue management interventions and online booking systems aimed at reducing long queues and improving service planning.
- Who it is for:
- service users experiencing long queues at Home Affairs offices (especially in under-served communities)
- How to act on it:
- Use the Department’s online booking systems (and related queue management interventions) to plan service attendance and reduce waiting.
Applicants seeking passports can be processed at the service counter, generally within 15–30 minutes under normal operating conditions.
- Who it is for:
- applicants seeking passports
- How to act on it:
- Go to a Home Affairs service counter and submit a passport application under normal operating conditions.
The Department digitises civic records to improve availability of records and speed up processing of applications such as birth registrations and identity documents.
- Who it is for:
- applicants for applications such as birth registrations and identity documents (especially in under-served communities)
- How to act on it:
- Apply for relevant civic services; digitised records are used to improve processing speed.
The Department of Home Affairs provides civic services through over 400 service points, including offices equipped with Live Capture technology and service points hosted in partner bank branches as part of its multi-channel access model.
- Who it is for:
- citizens and residents seeking civic services throughout the country, including in rural and township areas
- How to act on it:
- Use a Department of Home Affairs service point (including Live Capture-equipped offices or partner bank branch service points) to apply for civic services.