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The document explains what a life annuity is, how it differs from a living annuity, and provides context around a real case where a life annuity was amended after purchase. It serves as guidance for individuals considering annuities or dealing with disputes over their implementation.
- Who it is for:
- retirees, beneficiaries, financial advisers, and individuals with life annuity policies
- How to act on it:
- Read the article on the FAIS Ombud website to understand life annuities and review a case example involving a complaint about annuity implementation.
Use the provided complaint form template to register a complaint with the Office of the Ombud for Financial Services Providers.
- Who it is for:
- people who want to register a complaint with the Office of the Ombud for Financial Services Providers
- How to act on it:
- Download the Word complaint form template and complete it to register your complaint.
You can anonymously report incidences of fraud at the FAIS Ombud by calling 0800 114 711.
- Who it is for:
- members of the public who want to anonymously report fraud incidences at the FAIS Ombud
- How to act on it:
- Call 0800 114 711 to anonymously report incidences of fraud at the FAIS Ombud.
You can use this form to tell the FAIS Ombud about your complaint and submit it with supporting documentation either by email or by post. The form collects your personal details, contact information, and complaint-related information, and it includes POPIA consent information and guidance for vulnerable consumers.
- Who it is for:
- people who want to submit a complaint to the FAIS Ombud (including complainants acting through a representative)
- How to act on it:
- Complete the COMPLAINT FORM and return it with supporting documentation via e-mail to info@faisombud.co.za or post it to PO Box 41, Menlyn Park, 0063. If acting as a representative, attach the necessary power of attorney.