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Customers and the public can reach out to Johannesburg Water through their call centre for assistance with billing, service inquiries, or other concerns.
- Who it is for:
- residents of Johannesburg, water customers
- How to act on it:
- Call +27 (0) 10 061 4470 or +27 (0) 86 056 2874 to speak with a representative
Residents can report water-related problems such as leaks or supply disruptions by sending an email to the dedicated fault reporting address.
- Who it is for:
- members of the public with water-related issues
- How to act on it:
- Send an email to fault@jwater.co.za with details of the incident
The site includes a section for public adjudication notices.
- Who it is for:
- members of the public and suppliers interested in procurement adjudication outcomes/notices
- How to act on it:
- Navigate to the 'Supply Chain' section and open 'Public Adjudication Notices'.
The page provides information related to the City of Johannesburg expanded social package for customers with prepaid water meters.
- Who it is for:
- customers with prepaid water meters
- How to act on it:
- Use the “COJ EXPANDED SOCIAL PACKAGE FOR CUSTOMERS WITH PREPAID WATER METERS” link/section on the Johannesburg Water website.
The page includes a section for daily water supply system status updates.
- Who it is for:
- members of the public seeking daily water supply status updates
- How to act on it:
- Use the website navigation to access the Daily water supply system status update section.
Log water-related incidents by emailing fault@jwater.co.za.
- Who it is for:
- customers and members of the public who need to report water-related incidents
- How to act on it:
- Send an email to fault@jwater.co.za for logging water related incidents only.
Contact Johannesburg Water via the call centre numbers listed on the page.
- Who it is for:
- members of the public and stakeholders needing to contact Johannesburg Water
- How to act on it:
- Call the call centre numbers listed on the page.
A Johannesburg Water programme listed under Campaigns.
- Who it is for:
- customers and stakeholders who can access Johannesburg Water programme information via the website
- How to act on it:
- Use the website navigation link under “Campaigns” for “Pipe Replacement Programme”.
Information and related services for meter reading are listed under Metering.
- Who it is for:
- customers affected by meter reading activities
- How to act on it:
- Use the website navigation under “Metering” for “Meter Reading Schedule”, “Meter Readers”, or “Field Investigators”.
Provide anonymous tip-offs using the anonymous number listed on the page.
- Who it is for:
- members of the public who want to submit anonymous tip-offs
- How to act on it:
- Call the Tip-offs Anonymous number listed on the page.
Log water-related incidents by emailing fault@jwater.co.za, as instructed on the page.
- Who it is for:
- members of the public needing to report water-related incidents
- How to act on it:
- Email fault@jwater.co.za for logging water related incidents only.
The website lists 'Vending Points' as part of its prepaid water offering.
- Who it is for:
- customers using prepaid water who need to access vending points
- How to act on it:
- Use the website navigation to open 'Vending Points' under prepaid water.