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Office of the Ombud for Financial Services ProvidersRef: FAIS2026/27

Official source

Source domain: faisombud.co.za

Collected on 1 October 2026

Always confirm details on the official source before acting.

What this means

This is a questions-and-answers report for bid FAIS2026/27 – T001, covering support and maintenance of the CRM Microsoft Dynamic 365 system and Azure Blob Storage. It clarifies that bidders generally need Microsoft Certified Partner status confirmed by Microsoft, with a limited Joint Venture Agreement exception. It also records system licence, environment, contract and integration information.

What this document offers

Read out of this document by Govermate's AI, in its own words. Each one quotes the line it came from — confirm on the official source before acting.

support and maintenance tenderClosing date not stated

SUPPORT AND MAINTENANCE OF CRM MICROSOFT DYNAMIC 365 SYSTEM AND AZURE BLOB STORAGE

The document provides clarifications for bidders responding to the FAIS2026/27 – T001 bid for support and maintenance of the CRM Microsoft Dynamic 365 system and Azure Blob Storage. Bidders must generally be Microsoft Certified Partners and must submit Microsoft's confirmation of their partnership status.

Who it is for
Bidders and prospective service providers for bid FAIS2026/27 – T001
How to act on it
Respond to the bid and submit proof of Microsoft Certified Partner status, including a letter from Microsoft; where applicable, submit a valid Joint Venture Agreement confirming a partnership with a Microsoft Certified Partner.
Closes
Closing date not stated in the source
Show the line this came from
The following questions were received by the FAIS Ombud regarding the aforementioned bid, and responses are provided below:

Who can apply

What matters before you act: the conditions this listing sets, as Govermate read them.

  • The bidder must be a Microsoft Certified Partner.
  • The bidder must submit a letter from Microsoft confirming its partnership status.
  • A partnership with an authorised Microsoft distributor is not sufficient when the bidder is not itself a Microsoft partner.
  • An exception applies where the bidder has partnered with a Microsoft Certified Partner and submits a valid Joint Venture Agreement confirming the partnership.

Facts

Reference

FAIS2026/27

Key Takeaways

  • Bid FAIS2026/27 – T001
  • Support and maintenance of CRM Microsoft Dynamic 365 system and Azure Blob Storage
  • Issue date 18 September 2026
  • Microsoft Certified Partner proof required
  • 45 Team members licences
  • Current contract expires on 31 December 2026
  • Production, Test (UAT), and Development environments
  • Office of the Ombud for Financial Services Providers
  • FAIS Ombud
  • Microsoft

Dates

Closing Date

Closing date not stated in the source