DocumentOngoingNotice

Electricity And Energy Directorate Faqs Electricity Consumption Usage

Ethekwini Metropolitan MunicipalityRef: https://museums.durban.gov.za/page/electricity-and-energy-directorate-faqs-electricity-consumption-usage

Official source

Source domain: museums.durban.gov.za

Collected on 9 September 2026

Always confirm details on the official source before acting.

What this means

This document is a public FAQ from the Ethekwini Metropolitan Municipality about electricity consumption and usage. It explains how residents can verify their electricity usage, report illegal connections, and access Free Basic Electricity if they use less than 150 kWh monthly. It also outlines procedures for resolving debts and requesting meter tests.

What this document offers

Read out of this document by Govermate's AI, in its own words. Each one quotes the line it came from — confirm on the official source before acting.

utility benefitOngoing

Free Basic Electricity

Households that are indigent and use less than 150 kWh of electricity per month qualify for Free Basic Electricity. This benefit is available to those who meet the criteria and have a prepaid meter.

Who it is for: indigent households using less than 150 kWh per month
How to act on it: Ensure eligibility by meeting the usage threshold; no application process is described in the document.

Show the line this came from

If you are indigent and use <150 kWh per month, you are eligible. If you already have a prepaid meter a

Facts

Places

eThekwini, KwaZulu-Natal

Reference

https://museums.durban.gov.za/page/electricity-and-energy-directorate-faqs-electricity-consumption-usage

Key Takeaways

Free Basic Electricity
<150 kWh per month
Ethekwini Metropolitan Municipality
prepaid meter
customer services
WhatsApp chatbot at 064 761 7930
mobile app
online portal
Ethekwini Metropolitan Municipality
Customer Services
Revenue Billing (Treasury)
Sizakala Centre
WhatsApp chatbot
City’s updated Mobile App
Electricity and Energy Online Portal