Official source
Source domain: museums.durban.gov.za
Collected on 9 September 2026
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Indigent Policy Benefits
Struggling residents may qualify for free basic services including free electricity, 6kl of free water, sewage disposal for usage below 300 litres per day, and free refuse removal under the municipality's Indigent policy.
As a caring City, the eThekwini Municipality has implemented their Indigent policy which aims to assist struggling residents.
Places
eThekwini, KwaZulu-Natal
Reference
https://museums.durban.gov.za/page/debt-relief
Parties
It also outlines the municipality
Special Debt Relief Programme
Customers with debt accumulated up to January 2025 can pay 50% of their outstanding balance and the city will write off the remaining 50%. This applies to residential and business customers, including those with unpaid water loss claims.
The City recognises the financial burden that some customers face. It has therefore established a Special Debt Relief Programme where customers who have accumulated debt up to January 2025 can benefit by paying 50% of the debt and the City will write off the remaining 50%.
