Official source
Source domain: museums.durban.gov.za
Collected on 9 September 2026
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Complaint to the Information Regulator
If internal appeals have been exhausted, individuals may file a formal complaint with the Information Regulator using Form 5. This is the final step in the process when access to information is denied.
Form 5 - To be completed if a complaint is to be submitted to the Information Regulator. Only after all internal remedies have been exhausted
Places
eThekwini, KwaZulu-Natal
Reference
https://museums.durban.gov.za/page/public-access-to-information
Request for a copy of the Information Regulator's Guide
Individuals can request a copy of the Information Regulator's guide by completing Form 1, which is specifically designed for this purpose.
Form 1 - Request for a copy of the guide (To be completed for a request of the Information Regulator’s Guide)
Internal appeal against a decision
If a person disagrees with a decision made by the Information Officer regarding their request, they may file an internal appeal using Form 4. The appeal will be reviewed by the Office of the City Manager.
All access to information appeals should be submitted to the delegated office of the Information Officer. All appeals will be forwarded to the Office of the City Manager.
Request for access to information
Individuals can request access to records held by the Ethekwini Metropolitan Municipality by completing Form 2 and submitting it to the Deputy Information Officer. The request must be processed within 30 days, with a possible extension of another 30 days if needed.
To request access to information about a public body you need to complete a Request for Access to Record of Public Body form. This form must then be delivered to the Deputy Information Officer, Adele Seheri
