Official source
Source domain: museums.durban.gov.za
Collected on 9 September 2026
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Emptying of septic and conservancy tanks
Households and businesses can request professional emptying of their septic or conservancy tanks at a prescribed tariff. The cost can be added to the water account upon application.
The service of emptying conservancy and septic tanks is offered at a prescribed tariff. The cost of the service can be charged to the water account but application for new account
Places
eThekwini, KwaZulu-Natal, North West
Reference
https://museums.durban.gov.za/page/water-sanitation
Waste water disposal service for private contractors
Private contractors involved in cleaning conservancy or septic tanks, or removing waste from industrial factories, can apply to provide waste disposal services under municipal oversight. The service ensures environmentally compliant disposal of sewage and trade effluent.
A company wishing to make application should contact the nearest Area Office in which they wish to operate. For example, Pinetown will be the North West office 031 3118077, or South Basin the South Central office 031 311 5998. Thereafter a Pollution Officer will visit the company and the application forms necessary to allow the company to undertake the service will be completed.
Clearance of sewer blockages (public sewers)
Residents and property owners can report public sewer blockages via a toll-free number. A field crew will be dispatched to unblock the sewer without charge if successful.
Any complaints or faults should be reported to the toll-free number and a fault number will be allocated for future reference. A field crew will then be dispatched as soon as possible.
