Official source
Source domain: museums.durban.gov.za
Collected on 9 September 2026
Always confirm details on the official source before acting.
Read out of this document by Govermate's AI, in its own words. Each one quotes the line it came from — confirm on the official source before acting.
Electricity fault reporting
Residents can report power outages or electrical faults using multiple digital and telephonic channels, including mobile apps, WhatsApp, website, USSD, email, or phone call.
Fault Logging: For all fault logging (outages) and to follow up on existing outages use one of the channels listed below:
Places
eThekwini, KwaZulu-Natal
Reference
https://museums.durban.gov.za/page/electricity
New electricity supply or connection
Residents can apply for a new electricity connection through any of the five Customer Service centers across Durban. Applications are processed in person, and required documentation must be submitted.
Customer Services: All five Customer Service centers facilitate new supply and change over applications.
Pay electricity bills or purchase tokens
Customers can pay their electricity bills or buy prepaid electricity tokens at any of the five Customer Service centers located throughout Durban.
Customers can also pay their bills and purchase electricity tokens.
Free 65kWh electricity for indigent customers
Households identified as indigent by the municipality receive a monthly allocation of 65 kilowatt-hours of free electricity. This is intended to support low-income residents with essential energy needs.
Free 65kWh for our indigent customers.
