Official source
Source domain: durban.gov.za
Collected on 22 August 2026
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Apply for new electricity supply or connection
New customers or those needing a change-over can apply at any of the five Customer Service Centres across eThekwini. Services include application processing, bill payment, and token purchase.
Customer Services: All five Customer Service centers facilitate new supply and change over applications. Customers can also pay their bills and purchase electricity tokens. General queries related to the above-mentioned services are also accommodated at these facilities.
Places
eThekwini, KwaZulu-Natal
Reference
https://durban.gov.za/page/electricity
Report electricity faults (outages)
Residents and businesses can report power outages or faults using multiple channels including mobile apps, WhatsApp, website, USSD, email, or phone call. This allows the utility to respond promptly to disruptions.
Fault Logging: For all fault logging (outages) and to follow up on existing outages use one of the channels listed below: 1. Mobile App: Google play store, Apple play store, Huawei App gallery 2. WhatsApp Number: 0647617930 3. Website: You can also report Faults online by Clicking here 4. USSD: *134*3532# 5. Email: electricity.faults@durban.gov.za 5. Contact Centre: 080 311 1111 (Toll-Free)
Free 65kWh electricity allowance for indigent customers
Indigent customers are entitled to a free monthly electricity allowance of 65 kilowatt-hours. This support is provided to assist low-income households with basic electricity needs.
Free 65kWh for our indigent customers.
