Official source
Source domain: durban.gov.za
Collected on 5 August 2026
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Report electricity faults or outages
Residents and businesses can report power outages or electrical faults using mobile apps, WhatsApp, USSD, email, or phone lines to help restore service quickly.
Fault Logging: For all fault logging (outages) and to follow up on existing outages use one of the channels listed below: 1. Mobile App: Google play store, Apple play store, Huawei App gallery 2. WhatsApp Number: 0647617930 3. Website: You can also report Faults online by Clicking here 4. USSD: *134*3532# 5. Email: electricity.faults@durban.gov.za 5. Contact Centre: 080 311 1111 (Toll-Free)
Places
eThekwini, KwaZulu-Natal
Reference
https://www.durban.gov.za/page/electricity
Purchase electricity tokens
Customers can buy electricity tokens at any of the five Customer Service Centres to top up their prepaid accounts.
Customers can also pay their bills and purchase electricity tokens.
Apply for new electricity supply or connection
New customers can apply for electricity supply through any of the five customer service centres located across Durban.
All five Customer Service centers facilitate new supply and change over applications.
Free 65kWh electricity for indigent customers
Households identified as indigent receive a monthly allocation of 65 kilowatt-hours of free electricity to support basic energy needs.
Free 65kWh for our indigent customers.
