DocumentOngoingPublication

Development, Support & Maintenance Of Bespoke Systems At Ethekwini Electricity ICT

Ethekwini Metropolitan MunicipalityRef: https://www.durban.gov.za/uploads/0000/13/2026/03/30/32286-qa.pdf

Official source

Source domain: durban.gov.za

Collected on 17 June 2026

Always confirm details on the official source before acting.

What this means

This document is a Q&A (32286 (5E) Q&A) dated 26 March 2026 for technical services related to the development, support and maintenance of bespoke systems at eThekwini Electricity ICT. It answers bidder questions about required CVs and resource counts for specific roles, how development/implementation will be handled via formal change requests, and how commercial proposals should be structured using a consolidated hourly rate (assuming 1,920 hours per resource annually). It also states that ticket dumps cannot be shared yet, indicative SLA will be finalised during contract negotiation, and support is primarily Monday–Friday 07:30–16:00 with possible scheduled out-of-hours support. The document notes that pages 42–44 were corrected via an addendum uploaded to the portal and instructs bidders to use the addendum for the BOM and sign/stamp it.

What this document offers

Read out of this document by Govermate's AI, in its own words. Each one quotes the line it came from — confirm on the official source before acting.

procurement information for a technical services contractOngoing

Technical services procurement Q&A: development, support and maintenance of bespoke systems at eThekwini Electricity ICT

This Q&A provides bidder requirements and clarifications for a procurement covering the development, support and maintenance of bespoke systems for eThekwini Electricity ICT, including required CV counts for listed roles, how development/implementation will be handled via formal change requests, how to structure commercial proposals using a consolidated hourly rate (1,920 hours annually per resource), and guidance on ticket data, SLA expectations, and support hours.

Who it is for: bidders/proposers responding to the procurement for eThekwini Electricity ICT technical services
How to act on it: Use the procurement portal addendum for BOM and sign/stamp the bottom of the addendum report; prepare proposals using the consolidated hourly rate approach and the specified resource/CV counts; note that ticket data cannot be shared yet and indicative SLA will be finalised during contract negotiation.

Facts

Places

eThekwini, KwaZulu-Natal

Reference

https://www.durban.gov.za/uploads/0000/13/2026/03/30/32286-qa.pdf

Key Takeaways

Reference: 32286 (5E) Q&A
Date: 26 March 2026
Roles/CVs required: Software Quality Assurance (1), Software Developer (4), Project Manager (2), Business Analyst (2), Software DB Developer (2)
Development/implementation processed via formal change requests initiated by Business and ICT; each change logged separately with commercial details provided per change request
Commercials: include consolidated hourly rate for all listed resources; assume 1,920 hours annually per resource
Ticket dump for last 6 months cannot be shared yet; SCM process still underway; indicative SLA to be finalised during contract negotiation
Support hours: primarily Monday–Friday 07:30–16:00; scheduled requests may occur evenings/weekends for deployments
Pages 42–44 corrected via addendum; bidders must use addendum for BOM and sign/stamp bottom of addendum report
eThekwini Electricity ICT
Energy Management Directorate
Sifiso Shabangu