Opportunities

Browse government tenders, quotations, vacancies and documents across South Africa.

Filtered by provider:Export Credit Insurance Corporation of South Africa SOC LimitedClear

Showing 1–2 of 2 opportunities

Showing opportunities with a recorded closing date that has not passed. Choose another status to browse historical records.

Opportunitycomplaint status notifications

Request complaint status notifications (SLA reminders and case updates)

Export Credit Insurance Corporation of South Africa SOC Limited

Once a complaint is captured, the process includes storing and tracking the complaint, sending notification reminders for SLA, configuring notifications, and updating case information so that complaint status notifications can be issued.

Who it is for: People whose complaints have been captured and tracked for status updates
How to act on it: The process stores and tracks the captured complaint, captures case details, sends notification reminders to Compliance, configures notifications, and updates case information.

See the evidence

Opportunitycomplaint submission

Log an external customer/employee complaint

Export Credit Insurance Corporation of South Africa SOC Limited

You can log a complaint as an external customer/employee. The complaint will be captured in the Complaints Register, an attempt will be made to resolve it, and if needed it can be escalated to the CEO; you will be updated on progress and advised to escalate to the FAIS Ombud within 6 Months.

Who it is for: External customers and employees who are dissatisfied and want to lodge a complaint
How to act on it: Customer can log a complain via /Media/Tip-Off anonymous line/ ECIC Land Line /Walk in’s/ECIC-email/website: complaints page/

See the evidence