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The site provides a daily water supply system status update and a download option for the daily status information.
- Who it is for
- members of the public and customers who want daily water supply system status updates
- How to act on it
- Use the 'Daily water supply system status update' section and download the document using the 'Download Now!' option.
The site provides information about the COJ Expanded Social Package for customers with prepaid water meters.
- Who it is for
- customers with prepaid water meters
- How to act on it
- Use the 'Learn More' link under 'COJ EXPANDED SOCIAL PACKAGE FOR CUSTOMERS WITH PREPAID WATER METERS'.
You can log water-related incidents by emailing Johannesburg Water at the fault email address shown on the site.
- Who it is for
- people who need to report water-related incidents to Johannesburg Water
- How to act on it
- Send an email to fault@jwater.co.za for logging water related incidents only.
You can log water-related incidents by emailing fault@jwater.co.za.
- Who it is for
- people logging water-related incidents
- How to act on it
- Email fault@jwater.co.za with water-related incident details.
You can access a guide that explains how to view your municipal statement online.
- Who it is for
- customers who need to view their municipal statement online
- How to act on it
- Open the “Guide to view your municipal statement online” link on the Johannesburg Water website.
Johannesburg Water promotes the City of Johannesburg expanded social package for customers with prepaid water meters.
- Who it is for
- customers with prepaid water meters
- How to act on it
- Open the “COJ EXPANDED SOCIAL PACKAGE FOR CUSTOMERS WITH PREPAID WATER METERS” link on the Johannesburg Water website to access details.
You can check the daily water supply system status update provided by Johannesburg Water.
- Who it is for
- members of the public who want water supply status updates
- How to act on it
- Open the “Daily water supply system status update” section from the Johannesburg Water website.
You can contact Johannesburg Water’s call centre using the listed phone numbers.
- Who it is for
- members of the public who need to contact Johannesburg Water
- How to act on it
- Call the Johannesburg Water call centre using the provided numbers.
You can report water-related incidents by emailing fault@jwater.co.za, which Johannesburg Water asks you to use for logging such incidents.
- Who it is for
- members of the public who need to log water-related incidents
- How to act on it
- Email fault@jwater.co.za for logging water related incidents only.
You can submit anonymous tip-offs using the listed number.
- Who it is for
- members of the public who want to provide anonymous tip-offs
- How to act on it
- Call the anonymous tip-offs number.
You can submit tip-offs anonymously using the listed tip-offs number.
- Who it is for
- people who want to provide anonymous tip-offs
- How to act on it
- Call the Tip-offs Anonymous number.
You can log water-related incidents by emailing fault@jwater.co.za.
- Who it is for
- members of the public who need to report water-related incidents
- How to act on it
- Send an email to fault@jwater.co.za for logging water related incidents only.