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A form available for individuals or organisations to formally request information from the National Credit Regulator under the Promotion of Access to Information Act.
- Who it is for:
- any person or entity seeking information from the NCR
- How to act on it:
- Download the form from the NCR website under the Promotion of Access to Information Act section and submit it to the NCR
The National Credit Regulator provides a downloadable manual that explains the Promotion of Access to Information Act, including rights, responsibilities, and procedures for accessing information.
- Who it is for:
- any member of the public seeking to understand or apply PAIA
- How to act on it:
- Visit the NCR website and download the manual from the Promotion of Access to Information Act section
This guideline provides detailed instructions on how consumers and other parties can formally submit complaints about incorrect or disputed credit information held by credit bureaus.
- Who it is for:
- consumers, credit providers, credit bureaus
- How to act on it:
- Download or view the guideline from the NCR website
This guideline provides instructions for updating reference codes in systems when the Department of Home Affairs (DHS) digital system becomes operational, ensuring accurate consumer identification in credit processes.
- Who it is for:
- credit providers, credit bureaus, IT system administrators
- How to act on it:
- Download or view the guideline from the NCR website
This guideline sets out the required format and content for credit statements of account, ensuring clarity and consistency for consumers across all credit providers.
- Who it is for:
- credit providers, financial institutions
- How to act on it:
- Download or view the guideline from the NCR website
This guideline explains how specific sections of the National Credit Act and related regulation must be applied when consumers are undergoing debt review, including notification and record-keeping obligations.
- Who it is for:
- debt counsellors, credit providers, credit bureaus
- How to act on it:
- Download or view the guideline from the NCR website
This guideline ensures that consumers have the right to receive clear, understandable reasons when their credit applications are denied, supporting transparency and accountability.
- Who it is for:
- consumers, credit providers
- How to act on it:
- Download or view the guideline from the NCR website
This guideline outlines the process for submitting Clearance Certificates (Form 19) through the CBA debt counselling platform, enabling efficient processing of debt review cases.
- Who it is for:
- debt counsellors, credit providers, debt review applicants
- How to act on it:
- Download or view the guideline from the NCR website
This guideline details the mandatory steps debt counsellors must take to ensure their contact details are current in the NCR’s system for effective communication and registration purposes.
- Who it is for:
- registered debt counsellors
- How to act on it:
- Download or view the guideline from the NCR website
This guideline provides additional fee-related information for specific NCR-regulated activities, effective from March 2024.
- Who it is for:
- regulated entities, registrants, service providers
- How to act on it:
- Download or view the guideline from the NCR website
This guideline clarifies how credit life insurance regulations apply in practice, particularly in relation to consumer protection and disclosure obligations under the National Credit Act.
- Who it is for:
- credit providers, insurers, debt counsellors
- How to act on it:
- Download or view the guideline from the NCR website
This guideline explains how authorised persons may access credit bureau information for deceased consumers, ensuring compliance with privacy and legal requirements during estate administration.
- Who it is for:
- credit bureaus, executors, estate administrators, legal representatives
- How to act on it:
- Download or view the guideline from the NCR website