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The page indicates an expanded social package for customers, including a link titled COJ EXPANDED SOCIAL PACKAGE FOR CUSTOMERS WITH PREPAID WATER METERS.
- Who it is for
- customers with prepaid water meters
- How to act on it
- Use the 'Learn More' link next to COJ EXPANDED SOCIAL PACKAGE FOR CUSTOMERS WITH PREPAID WATER METERS (no further steps are provided in the supplied text).
You can access a guide that explains how to view your municipal statement online.
- Who it is for
- customers who want to view their municipal statement online
- How to act on it
- Use the page link labelled for the municipal statement online guide.
You can log water-related incidents by emailing the fault email address provided on the page.
- Who it is for
- members of the public who need to log water-related incidents
- How to act on it
- Email fault@jwater.co.za for logging water related incidents only.
You can contact the Johannesburg Water call centre using the phone numbers provided on the page.
- Who it is for
- members of the public needing assistance
- How to act on it
- Call the call centre numbers provided on the page.
You can download the credit control process information.
- Who it is for
- customers or members of the public who need the credit control process information
- How to act on it
- Use the page link/button labelled for the credit control process download.
You can access information about the City of Johannesburg expanded social package for customers with prepaid water meters.
- Who it is for
- customers with prepaid water meters
- How to act on it
- Use the page link labelled for the COJ expanded social package.
You can access a daily update showing the water supply system status.
- Who it is for
- members of the public who want daily water supply system status updates
- How to act on it
- Use the page link labelled for the daily water supply system status update.
You can submit anonymous tip-offs using the anonymous tip-off number provided on the page.
- Who it is for
- members of the public who want to submit tip-offs anonymously
- How to act on it
- Call the anonymous tip-offs number provided on the page.
A 'Credit Control Process' document can be downloaded from the page.
- Who it is for
- customers or members of the public who need information about credit control
- How to act on it
- Select 'Download Now!' for 'Credit Control Process' on the Johannesburg Water website.
The page provides a way to log water-related incidents using the fault email address, and it also lists phone contacts for reception and the call centre.
- Who it is for
- members of the public who need to report water-related incidents
- How to act on it
- Email fault@jwater.co.za for logging water related incidents only, or contact the reception/call centre numbers listed on the page.
Information is provided about the City of Johannesburg expanded social package for customers with prepaid water meters.
- Who it is for
- customers with prepaid water meters
- How to act on it
- Select 'COJ EXPANDED SOCIAL PACKAGE FOR CUSTOMERS WITH PREPAID WATER METERS' and follow the 'Learn More' link on the Johannesburg Water website.
An anonymous tip-off line is provided.
- Who it is for
- members of the public who want to submit anonymous tip-offs
- How to act on it
- Call the 'Tip-offs Anonymous' number listed on the page.