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You can send external queries related to manual cases, Task Completion Unit, clothing-footwear-textile team, manifests, DA306, DA304, DA490, DA65, and de-groupings at ORTIA.
- Who it is for:
- entities dealing with ORTIA-specific customs processes
- How to act on it:
- Email [email protected] with the query and include relevant details in the subject line
You can book scanner or physical inspection appointments for system-generated or manual stops at CTIA by sending an email with 'book for exam' and the case number in the subject line.
- Who it is for:
- freight forwarders and importers requiring cargo inspections at CTIA
- How to act on it:
- Email [email protected] with 'book for exam + case number' in the subject line
You can send external queries regarding manifests, MCC cases, GENDECs, Cape Mail, and other CTIA-specific matters to the CTIA mailbox.
- Who it is for:
- air cargo operators and customs agents handling CTIA port activities
- How to act on it:
- Email [email protected] with the query and include the case number or flight details in the subject line
You can submit flight manifests by sending an email with 'manifest + details of flight' in the subject line.
- Who it is for:
- airline operators and freight forwarders
- How to act on it:
- Email [email protected] with 'manifest + details of flight' in the subject line
You can submit all DA51 IAA applications related to air modality through the designated mailbox. Include case details and ensure the subject line contains the relevant information.
- Who it is for:
- individuals or entities filing DA51 forms for air modality cases
- How to act on it:
- Email the application to [email protected] with the case details in the subject line
You can follow up on a previously submitted DA51 form by including the allocated reference number in the subject line when emailing the IAA mailbox.
- Who it is for:
- individuals who have previously submitted DA51 forms
- How to act on it:
- Email [email protected] with 'follow up on DA51 already submitted + reference number' in the subject line
You can send external queries related to declaration-based cases, TDN applications, ROO, and IAA matters to the Air Modality Compliance Centre mailbox. Ensure the subject line includes the case number or relevant details.
- Who it is for:
- businesses and individuals with declaration-based customs cases at air ports of entry
- How to act on it:
- Send an email to [email protected] with the case number and details in the subject line
You can send external queries related to GENDECs, PAX enquiries, DA306, and other KSIA-specific matters to the KSIA mailbox.
- Who it is for:
- airline and customs agents handling KSIA port activities
- How to act on it:
- Email [email protected] with the query and include relevant details in the subject line
You can send supporting documents for manual detentions by emailing the booking mailbox with 'supporting documents + case number' in the subject line.
- Who it is for:
- importers or agents involved in manually detained cargo cases
- How to act on it:
- Email [email protected] with 'supporting documents + case number' in the subject line and attach the documents
Operators who are liable for Air Passenger Tax can register through the SARS eFiling portal. The process includes submitting a new electronic application, updating registered details, withdrawing or cancelling an existing registration, and renewing a registration. This is managed through the APT Registration Portal integrated with eFiling.
- Who it is for:
- operators liable for Air Passenger Tax under Customs and Excise legislation
- How to act on it:
- Log in to SARS eFiling using username, password, and One Time Pin; then navigate to the APT Registration Portal to submit an application
You can send external queries related to the Durban sea port, including Inwards and Outwards Processing, submission of manifests, state warehouse, CN1, Licensing & Registration, Deferment, DA304, DA490, TRD1, and other general customs operations.
- Who it is for:
- businesses and agents operating at Durban sea port
- How to act on it:
- Send an email to [email protected] with the subject line including the operational activity and applicable SSM case number
You can make booking enquiries for cargo examinations in City Deep — Johannesburg, including physical-inspection bookings for system-generated stops, manual stops, and Customs Supervision inspections.
- Who it is for:
- importers, exporters, freight forwarders, and logistics providers at City Deep — Johannesburg
- How to act on it:
- Send an email to [email protected] with the subject line including the operational activity and applicable SSM case number