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Travellers may declare goods electronically through SARS’s online platform, which simplifies the process and reduces waiting time at border crossings.
- Who it is for:
- all travellers entering or leaving South Africa
- How to act on it:
- Access the SARS online declaration portal and complete the required information for goods being imported or exported
You can call the SARS Contact Centre during normal working hours to speak with a SARS service consultant who will assist you with your tax query.
- Who it is for:
- all taxpayers
- How to act on it:
- Call the SARS Contact Centre during normal working hours to speak with a service consultant about your tax query.
Taxpayers using standard mobile phones can send specific text messages to SARS to access selected services. SARS will respond via SMS with the requested information or next steps.
- Who it is for:
- taxpayers who use standard mobile phones and do not have internet access
- How to act on it:
- Send a specific text message to SARS to request a selected service; SARS will reply via SMS with the requested information or next steps.
Taxpayers using standard mobile phones can dial a SARS USSD code to access a menu of available services. After selecting an option and completing verification, the result will be displayed on the device.
- Who it is for:
- taxpayers who use standard mobile phones and do not have internet access
- How to act on it:
- Dial the SARS USSD code on your mobile phone, select an option from the menu, complete the required verification, and view the result on your screen.
You can use WhatsApp to interact remotely with SARS for general tax enquiries and selected Personal Income Tax services.
- Who it is for:
- individual taxpayers and registered tax practitioners
- How to act on it:
- Use WhatsApp to contact SARS for general tax enquiries and selected Personal Income Tax (PIT) services.
All travellers entering or leaving South Africa through any air, land, sea, or rail port of entry must submit an online declaration before travelling, starting from 1 July 2026. This is part of a whole-of-government effort to improve cross-border monitoring and risk management.
- Who it is for:
- travellers entering or leaving South Africa
- How to act on it:
- Access the online traveller declaration portal before travel
SARS has released updated guides covering various aspects of the ITR12 return, including Section 11G and Section 20A of the Income Tax Act, 1962, and the pre-population of returns based on residency. These guides support accurate and efficient tax filing.
- Who it is for:
- individual taxpayers, provisional taxpayers, deceased and insolvent estates
- How to act on it:
- Visit the SARS website and navigate to the 'Find a Publication' section to download the relevant guide using the provided reference numbers
Importers and customs declarants must complete and electronically submit the SAD 509 form along with their SAD 500 goods declaration. This form supports the customs value calculation, exchange rate conversion, and dutiable charge allocation for imported goods. It is required for most import declarations unless exempted under specific conditions such as re-warehousing or change of ownership in a customs warehouse.
- Who it is for:
- importers of goods into South Africa, customs declarants, foreign suppliers
- How to act on it:
- Complete the SAD 509 form electronically and submit it with the SAD 500 goods declaration via the SARS e-filing system
You can submit a personal message of appreciation or reflection to honour Commissioner Edward Kieswetter's seven-year tenure as head of SARS. The message should be up to 400 characters and include your name.
- Who it is for:
- colleagues, partners, and stakeholders of SARS, locally and internationally
- How to act on it:
- Visit the SARS tribute page, enter your name, write a message of up to 400 characters, and submit the form
Individuals or entities may apply to register, obtain a license, or get accredited with the South African Revenue Service for various Customs and Excise-related client types, such as importers, exporters, customs clearing agents, storage warehouses, and manufacturers of excisable goods. This includes processes for initial application, renewal, amendment, relocation, suspension, cancellation, and reinstatement.
- Who it is for:
- Persons or entities engaging in customs or excise activities, including importers, exporters, manufacturers, storage providers, and other regulated businesses
- How to act on it:
- Log into eFiling and submit an application through the platform
If a taxpayer receives a notification about a historical income-tax assessment on eFiling, they do not need to take any action. The notice relates to a past tax period and does not affect the current 2026 tax return or filing season. It was generated during a data synchronisation process.
- Who it is for:
- taxpayers who received a historical income tax assessment notification
- How to act on it:
- No action required; ignore the notification if the return for that period was already submitted and processed
Tax practitioners can register with SARS by ensuring their details match those on record. If there are discrepancies between information submitted by the Recognised Controlling Body (RCB) and what SARS has on file, practitioners must update their records via eFiling. For issues with multiple party IDs, practitioners must contact a SARS branch office to resolve them.
- Who it is for:
- individuals seeking to register as tax practitioners
- How to act on it:
- Update personal details on eFiling or contact a SARS branch office to resolve multiple party ID issues