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Ref: FAIS2026/27 - T002
This is an open tender published by Office of the Ombud for Financial Service Providers. It closes on 13 November 2026.
You can download official complaint forms in both PDF and Word formats to use when lodging a formal complaint with the Office of the FAIS Ombud.
- Who it is for:
- anyone needing to file a complaint
- How to act on it:
- Visit the 'Download Complaint Forms' section on the website and select either the PDF or Word version
You can check the status of your submitted complaint with the Office of the FAIS Ombud using the online tool on their website. Enter your reference number to view updates.
- Who it is for:
- complainants who have already submitted a complaint
- How to act on it:
- Go to the Ombud’s website and use the 'Check Complaint Status' feature to enter your reference number
You can lodge a complaint with the Office of the FAIS Ombud if you have a dispute with a financial service provider, including medical aid schemes. You will need to download and complete a complaint form, then submit it via email or through the online portal.
- Who it is for:
- members of the public with financial service complaints
- How to act on it:
- Download the complaint form from the website, complete it, and submit it via email to info@faisombud.co.za
You can join the Ombud’s mailing list to receive regular updates on publications, events, and new initiatives related to financial services regulation.
- Who it is for:
- interested members of the public
- How to act on it:
- Enter your email address in the 'Join our mailing list' section on the website
The Office of the FAIS Ombud offers career opportunities, including a graduate trainee programme, for individuals interested in working in financial services regulation.
- Who it is for:
- job seekers interested in public sector roles in financial regulation
- How to act on it:
- Visit the 'Careers' section on the website to explore available positions and apply
If you witness or suspect fraud, theft, corruption, or misconduct in financial services, you can report it through dedicated hotlines provided by Whistle Blowers or KPMG Fair Call.
- Who it is for:
- members of the public aware of financial misconduct
- How to act on it:
- Call the toll-free number 0800 114 014 to report incidents to either Whistle Blowers or KPMG Fair Call