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This guideline outlines the process for submitting Clearance Certificates (Form 19) through the CBA debt counselling platform, enabling efficient processing of debt review cases.
- Who it is for:
- debt counsellors, credit providers, debt review applicants
- How to act on it:
- Download or view the guideline from the NCR website
This guideline details the mandatory steps debt counsellors must take to ensure their contact details are current in the NCR’s system for effective communication and registration purposes.
- Who it is for:
- registered debt counsellors
- How to act on it:
- Download or view the guideline from the NCR website
This guideline provides additional fee-related information for specific NCR-regulated activities, effective from March 2024.
- Who it is for:
- regulated entities, registrants, service providers
- How to act on it:
- Download or view the guideline from the NCR website
This guideline clarifies how credit life insurance regulations apply in practice, particularly in relation to consumer protection and disclosure obligations under the National Credit Act.
- Who it is for:
- credit providers, insurers, debt counsellors
- How to act on it:
- Download or view the guideline from the NCR website
This guideline explains how authorised persons may access credit bureau information for deceased consumers, ensuring compliance with privacy and legal requirements during estate administration.
- Who it is for:
- credit bureaus, executors, estate administrators, legal representatives
- How to act on it:
- Download or view the guideline from the NCR website
This guideline sets out what constitutes credible evidence that can be used by consumers or credit providers to challenge inaccurate or disputed information held by credit bureaus.
- Who it is for:
- consumers, credit providers, credit bureaus
- How to act on it:
- Download or view the guideline from the NCR website
This guideline outlines the fee structure and adjustments for certain services regulated by the NCR, effective as of March 2024.
- Who it is for:
- regulated entities, registrants, service providers
- How to act on it:
- Download or view the guideline from the NCR website
This guideline clarifies how credit life insurance regulations should be applied in practice, including disclosure, consent, and claims handling requirements.
- Who it is for:
- credit providers, insurers, debt counsellors
- How to act on it:
- Download or view the guideline from the NCR website
This guideline outlines the procedures credit providers must follow to cancel debit orders and payroll deductions when a consumer applies for debt counselling, protecting consumers from further financial strain.
- Who it is for:
- credit providers, debt counsellors
- How to act on it:
- Download or view the guideline from the NCR website
This guideline details the correct procedures and requirements for debt counsellors when submitting Forms 41 and 42 to the NCR, ensuring compliance and timely processing.
- Who it is for:
- debt counsellors
- How to act on it:
- Download or view the guideline from the NCR website
An official alert issued by the NCR warning consumers about prohibited and misleading practices used by some debt counsellors, to help protect consumers from unethical behaviour.
- Who it is for:
- consumers using or considering debt counselling services
- How to act on it:
- Read the alert on the NCR website under Latest News
A public notice detailing the NCR's intensified crackdown on unregistered lenders operating in the Northern Cape, highlighting the risks and legal consequences.
- Who it is for:
- residents of the Northern Cape, potential borrowers, and credit market participants
- How to act on it:
- Read the full report on the NCR website under Latest News