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This is an educational brochure produced by the National Credit Regulator to guide consumers on responsible borrowing and spending habits.
- Who it is for:
- consumers looking to improve financial literacy
- How to act on it:
- Visit the NCR website and navigate to the Public Notices section to view or download the document.
This is an educational publication by the National Credit Regulator that explains debt counselling processes and how consumers can access them.
- Who it is for:
- consumers seeking information about debt counselling
- How to act on it:
- Visit the NCR website and navigate to the Public Notices section to view or download the document.
A public notice advising consumers to manage their finances more carefully during economic hardship.
- Who it is for:
- consumers facing financial strain
- How to act on it:
- Visit the NCR website and navigate to the Public Notices section to view or download the document.
A direct communication from the NCR leadership offering guidance and insights into credit regulation at the time.
- Who it is for:
- general public and regulated entities
- How to act on it:
- Visit the NCR website and navigate to the Public Notices section to view or download the document.
A form that allows applicants to appeal a decision made by the National Credit Regulator regarding their information request under PAIA.
- Who it is for:
- any applicant who has been denied information or dissatisfied with a response from the NCR
- How to act on it:
- Download the form from the NCR website under the Promotion of Access to Information Act section and submit it to the NCR
A form available for individuals or organisations to formally request information from the National Credit Regulator under the Promotion of Access to Information Act.
- Who it is for:
- any person or entity seeking information from the NCR
- How to act on it:
- Download the form from the NCR website under the Promotion of Access to Information Act section and submit it to the NCR
The National Credit Regulator provides a downloadable manual that explains the Promotion of Access to Information Act, including rights, responsibilities, and procedures for accessing information.
- Who it is for:
- any member of the public seeking to understand or apply PAIA
- How to act on it:
- Visit the NCR website and download the manual from the Promotion of Access to Information Act section
This guideline provides detailed instructions on how consumers and other parties can formally submit complaints about incorrect or disputed credit information held by credit bureaus.
- Who it is for:
- consumers, credit providers, credit bureaus
- How to act on it:
- Download or view the guideline from the NCR website
This guideline provides instructions for updating reference codes in systems when the Department of Home Affairs (DHS) digital system becomes operational, ensuring accurate consumer identification in credit processes.
- Who it is for:
- credit providers, credit bureaus, IT system administrators
- How to act on it:
- Download or view the guideline from the NCR website
This guideline sets out the required format and content for credit statements of account, ensuring clarity and consistency for consumers across all credit providers.
- Who it is for:
- credit providers, financial institutions
- How to act on it:
- Download or view the guideline from the NCR website
This guideline explains how specific sections of the National Credit Act and related regulation must be applied when consumers are undergoing debt review, including notification and record-keeping obligations.
- Who it is for:
- debt counsellors, credit providers, credit bureaus
- How to act on it:
- Download or view the guideline from the NCR website
This guideline ensures that consumers have the right to receive clear, understandable reasons when their credit applications are denied, supporting transparency and accountability.
- Who it is for:
- consumers, credit providers
- How to act on it:
- Download or view the guideline from the NCR website